Bellman Bvlgari Hotel Roma

Bvlgari Hotels & Resorts; Roma; In loco; EUR 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunities for professional growth

Online training programs

Colleague recognition programs

Preferential rates at Marriott Hotels

Company events

Staff canteen

Internal laundry service

Staff accommodation

Descrizione del lavoro

Bulgari Hotels & Resorts in Rome is seeking a dedicated Guest Services team member to greet guests, escort them to rooms, and assist with luggage handling and transportation arrangements. You will ensure a warm, professional welcome and provide information on hotel amenities, services, and local attractions.

As part of the Rooms & Guest Services Operations team, you will maintain a polished appearance, follow company policies, and help guests with special needs while upholding safety and

Competenze

• Education: High school diploma or GED equivalent.

Mansioni

• Greet and escort guests to rooms.
• Open doors and assist guests entering and leaving the property.
• Inform guests of amenities, services, hours, and local areas of interest.
• Identify and explain room features (key, mini-bar, in-room safe).
• Transport luggage to and from rooms and bell area; assist with storage.
• Arrange transportation for guests and record requests as needed.
• Communicate parking procedures to guests.

Conoscenze

Customer service

Communication

Formazione

High school diploma or GED equivalen

Descrizione del lavoro

Additional Information

Job Number 26103110

Job Category Rooms & Guest Services Operations

Location Piazza Augusto Imperatore 10, Rome Rome 186, Italy

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 21555.66 Annual Salary

Position Summary

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

What We Offer

• Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
• Access to online training programs and a structured personal development plan
• Colleague recognition programs
• Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
• Company events (e.g., birthday celebrations, staff parties, etc.)
• Staff canteen available during working hours
• Internal laundry service Uniform and internal laundry service
• Staff accommodation (subject to availability and eligibility)

Equal Opportunity & Employer Branding

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.