Guest Services Agent - Bvlgari Hotel Roma

Bvlgari Hotels & Resorts; Roma; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Career development programs

Online training programs

Colleague recognition programs

Preferential Marriott rates

Staff events

Staff canteen

Uniform and laundry service

Staff accommodation

Job summary

Bvlgari Hotels & Resorts in Rome is seeking a frontline guest services professional to handle check-ins/outs, room assignments, and related guest requests at a busy luxury property.

The role includes securing payments, issuing keys, ensuring rate accuracy, coordinating with housekeeping, and guiding guests with local directions and transportation needs while maintaining exceptional service standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins and check-outs, room assignments and room change requests.
• Secure payment; activate/reissue room keys; ensure rates match market codes.
• Verify/adjust billing; coordinate with housekeeping on status and guest concerns.
• Operate telephone switchboard; run daily reports and credit card authorizations.
• Arrange transportation; count and secure cash; handle different payment types.

Education

High school diploma or GED

Job description

Additional Information

Salary: £12.71 per hour +Service Charge

Job Number

26114470

Job Category

Rooms & Guest Services Operations

Location

Piazza Augusto Imperatore 10, Rome Rome 186, ItalyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range:

EUR 25.316,20 Annual Salary

Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

What We Offer

• Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
• Access to online training programs and a structured personal development plan
• Colleague recognition programs
• Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
• Company events (e.g., birthday celebrations, staff parties, etc.)
• Staff canteen available during working hours
• Uniform and internal laundry service
• Staff accommodation (subject to availability and eligibility)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.