B2B Sales & Customer Care Coordinator - Milan

CellMark; Milano; Ibrido; EUR 38.000 - 56.000; Tempo pieno

Descrizione del lavoro

CellMark in Milano, Italy, seeks a Sales Coordinator / Customer Service Representative to support existing business and act as the main link between customers and suppliers, managing orders, delivery schedules, invoicing and follow‑ups.

The role includes order entry support, inventory monitoring, logistics coordination with suppliers and customers, and providing market insights to drive opportunities for the sales team.

Competenze

• Bachelor’s degree in business, international sales, export, or a related field, with 5–10 years of relevant B2B experience.
• Highly organized, detail-oriented, and customer-focused, with strong communication, follow-up, interpersonal, and time management skills.
• Proactive, flexible, and solution-oriented, with a professional phone manner and strong MS Office skills; ERP experience, such as IFS, is a plus.
• Fluent Italian and English are required; Spanish or French is a strong asset.
• The position is based in Milano office but may require very occasional domestic and international travels. Part-time home office work is possible.

Mansioni

• Act as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information.
• Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion.
• Handle inquiries professionally and support Product Managers with inventory monitoring.
• Resolve customer issues promptly and effectively.
• Support payment collection, credit limit control, and payment recovery when needed.
• Coordinate with logistics providers and accounting to ensure efficient processes.
• Share market insights and sales opportunities gathered through customer contact.
• Support the sales team with related tasks and business development activities.
• Manage inventory and logistics from suppliers’ plants to customers.
• Handle related administration, paperwork, filing, and main phone coverage.
• Provide back-up customer service support and assist with other assigned projects.

Conoscenze

Customer service

Order entry

Inventory management

MS Office

ERP (IFS)

Communication

Time management

Attention to detail

Formazione

Bachelor's degree in business or related field

Strumenti

IFS ERP

Descrizione del lavoro

CellMark in Milano, Italy, seeks a Sales Coordinator / Customer Service Representative to support existing business and act as the main link between customers and suppliers, managing orders, delivery schedules, invoicing and follow‑ups.

The role includes order entry support, inventory monitoring, logistics coordination with suppliers and customers, and providing market insights to drive opportunities for the sales team.