AI-Driven Automotive Success Manager | Hybrid Milan

MotorK; Lombardia; Hybride; EUR 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Canteen onsite

Bi-monthly collaboration days

Training opportunities

Discounts on brands

Free coffee

Résumé du poste

MotorK is seeking a Customer Success Manager in Milan to guide dealers post-signing and help shape their digital strategies. You will work with the Sales team on pilots, renewals, and expansions, while evaluating dealer performance and driving adoption of new features.

The role requires native Italian and fluent English, a customer-first mindset, and a passion for AI and digital tools. Hybrid work with a Milan office offers growth and ongoing training opportunities.

Qualifications

• Automotive dealership background and customer-oriented approach.
• Native Italian and fluent English.
• Ability to work in a busy, fast-paced environment.
• Tech-savvy with a digital mindset.

Responsabilités

• Be the first point of reference for dealers and guide them after contract signing.
• Support customers in defining and executing their digital strategy.
• Engage with clients at all levels and lead client engagements.
• Collaborate with Sales to support pilot customers, renewals, and expansion.
• Evaluate dealer performance including website quality and feature adoption.
• Propose lead-generating campaigns based on best practices.
• Develop testimonial strategies with the Sales team.
• Conduct training sessions on product features and updates.
• Share insights into industry best practices to maximize value.
• Liaise with Content Editors to keep training content up to date.

Connaissances

Italian native

English fluent

Customer service

Relationship management

Communication

Presentation

AI curiosity

Digital mindset

Tech-savvy

Outils

CRM tools

Description du poste

MotorK is seeking a Customer Success Manager in Milan to guide dealers post-signing and help shape their digital strategies. You will work with the Sales team on pilots, renewals, and expansions, while evaluating dealer performance and driving adoption of new features.

The role requires native Italian and fluent English, a customer-first mindset, and a passion for AI and digital tools. Hybrid work with a Milan office offers growth and ongoing training opportunities.