Automotive Customer Advisor - Internship (Tirocinio)

MSX International; Roma; On-site; EUR 8,900 - 12,000; Part time

Job summary

MSX International cerca un Automotive Customer Advisor in stage presso l’ufficio MSXI. Il tirocinio offre l’opportunità di interagire con i clienti automotive, gestire richieste e supportare le vendite.

Il candidato ideale possiede una laurea in Economia, Comunicazione o simili, buona conoscenza di MS Office, inglese fluente e abilità comunicative e organizzative.

Qualifications

• Laurea in Economia, Comunicazione o discipline affini.
• Competenza informatica, in particolare MS Office.
• Fluente in Inglese.
• Esperienza pregressa nel contatto con i clienti è considerata un plus.

Responsibilities

• Rispondere alle richieste dei clienti.
• Garantire la soddisfazione del cliente e gestire i follow-up.
• Ottimizzare i processi di follow-up per migliorare la soddisfazione dei clienti.
• Definire e implementare strategie di vendita mirate per i singoli dealers.

Skills

English fluency

Customer service

Problem solving

Scheduling complex activities

Education

Bachelor’s degree in Economics, Communication or similar

Tools

MS Office

Job description

Automotive Customer Advisor - Internship (Tirocinio)

• Intern
• Workplace Type: MSXI Office
• Compensation: EUR 800 - EUR 1,100 - monthly

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

• Answering customers inquires
• Ensuring customer satisfaction and manage follow-ups
• Optimize follow-up processes to improve customer satisfaction
• Define and implement targeted sales strategies for individual dealers

About you

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal candidate has a Bachelor’s degree in Economics, Communication or similar, as well as:

• Computer literacy, especially MS Office
• Fluent level of English
• Previous experience in contact with customers is considered a huge plus
• Great problem-solving and communication skills
• Experience inplanning complex schedules of activities

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.