Assistant Reservation Manager

Hospitaliti; Venezia; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice is seeking an Assistant Reservations Manager to join the Revenue & Reservations department in Italy — Venice. The role focuses on efficient reservations handling, rate communication, and team training.

You will work closely with Sales and Events to resolve inquiries, update PMS systems, and ensure VIP requests are accurately logged. Fluency in Italian and English is essential; experience in luxury hospitality is preferred.

Competenze

• 2+ years of experience in hospitality, luxury preferred.
• Excellent proficiency in Italian and English, written and spoken.

Mansioni

• Ensure all enquiries are answered within 24 hours.
• Collaborate with revenue director to update PMS codes and setups.
• Assist sales/events managers with commission and accounts queries.

Conoscenze

Italian language

English language

Hospitality experience

Strumenti

Opera PMS

Descrizione del lavoro

San Clemente Palace Venice is hiring through Hosco in Venice.

Assistant Reservations Manager

Department: Revenue & Reservations

Employment Type: Full Time

Location: Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

• Ensuring that all incoming enquiries are handled within a maximum of 24 hours
• Working with the revenue director to update the PMS codes and setup when necessary
• Assisting the sales and events managers in effectively dealing with all commission and accounts queries
• Ensuring all necessary billing instructions are applied to reservations
• Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
• Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
• Identifying and assisting with the training needs of team members
• Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS
• Ensuring that all VIP and special requests information is efficiently saved in the PMSSkills,

Skills, Knowledge and Expertise

• Deep knowledge of Opera PMS
• At least 2 years of previous experience in the hospitality business (luxury field is preferred)
• Excellent proficiency in Italian and English language, both written and spoken.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by San Clemente Palace Venice.