Night Auditor

Hospitaliti; Venezia; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice invites applications for a Night Auditor in the Front Office department. You will conduct nightly audit duties, manage PBX, reservations, and check-in/check-out according to Kempinski standards, ensuring guest satisfaction and smooth operations.

Ideal candidates have 2 years in a Front Office reception role, cashiering experience in a luxury hotel, and fluency in Italian and English.

Competenze

• Hospitality Management degree or equivalent required.
• Experience in a Front Office reception role is essential.
• Cashiering experience in a five-star hotel preferred.
• Ability to work in a multinational environment with Italian and English proficiency.

Mansioni

• Process guest registrations and payment collection.
• Balance nightly services and back up the server.
• Prepare express checkout folios and maintain room status.
• Communicate shift information to Night Manager and front desk staff.
• Handle telephone calls, mail, and maintain knowledge of competitors.

Conoscenze

Communication skills

Complaint handling skills

Formazione

Hospitality Management Degree or equivalent

Strumenti

Opera PMS

Microsoft Excel

Statistical knowledge

Descrizione del lavoro

About the company

San Clemente Palace Venice is hiring through Hosco in Venice.San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024! We are looking for:

Job Details

JOB TITLE: Night Auditor

DEPARTMENT: Front Office

REPORTS TO: Night Manager / Front Office Manager

NATIONALITY: Eligible for a working permit in Italy

EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management

Experience

• 2 years experience in a Front Office reception level position
• Previous experience with cashiering preferably in a five star international hotel

Language

• Ability to work and communicate in a multinational environment
• Italian – excellent oral and written skills
• English – excellent oral and written skills
• Additional language – beneficial

Competencies

• Communication skills
• Complaint handling skills

Technical Competencies

• Computer literacy adapted to the field of training:
• Comprehensive Opera PMS knowledge
• Microsoft Excel and Statistical knowledge

Scope

Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night.

Overall Objectives

The job of the Night Auditor is executed satisfactorily when:

1. Security and comfort of guests is ensured at all times.
2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Main Responsibilities

1. I. Process guest registrations, including the computation and collection of payment.
2. II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
3. III. Prepare express checkout folios.
4. IV. Maintain room status inventory.
5. V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
6. VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages.
7. VII. Maintain knowledge of key competitors’ products.
8. VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
9. IX. Ensure paperwork to guests and other divisions is processed in a timely manner.
10. X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
11. XI. Deliver any financial reports as required.
12. XII. Ensure timely compilation Front Office reports.
13. XIII. Generate, print and distribute daily and weekly reports.
14. XIV. Complete and verify all audit paperwork and shift reports.
15. XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
16. XVI. Participate in training programs as required.
17. XVII. Support the training and development initiatives of HR or other departments.
18. XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Additional Information

NATIONALITY: Eligible for a working permit in Italy

EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management

EXPERIENCE: To fill the position, we require: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel

LANGUAGE: Ability to work and communicate in a multinational environment Italian – excellent oral and written skills English – excellent oral and written skills Additional language – beneficial

COMPETENCIES: Include the skills the candidate must have to fill this position: Communication skills Complaint handling skills

TECHNICAL COMPETENCIES: -Computer literacy adapted to the field of training: -Comprehensive Opera PMS knowledge -Microsoft Excel and Statistical knowledge

Please see the full vacancy for the benefits offered by San Clemente Palace Venice.