Night Auditor

San Clemente Palace Venice; Venezia; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice is seeking a Night Auditor to join the Front Office team. You will perform nightly audit duties, manage reservations, and handle check-in/check-out while upholding Kempinski standards to ensure guest safety and satisfaction.

The ideal candidate has at least 2 years in a Front Office role with cashiering experience, and is fluent in Italian and English. Knowledge of Opera PMS is a plus on a luxury property.

Competenze

• 2 years of experience in a Front Office reception position with cashiering.
• Proficient in Italian and English, both written and spoken.
• Hospitality Management Degree or equivalent in related field.

Mansioni

• Conduct nightly audit and front desk duties in line with Kempinski standards.
• Balance revenues/expenses, perform end-of-day closing and prepare reports.
• Maintain room status inventory and communicate shift information to team.
• Handle guest inquiries, telephone calls, mail, and ensure guest satisfaction.

Conoscenze

Communication skills

Complaint handling

Formazione

Hospitality Management Degree

Strumenti

Opera PMS

Microsoft Excel

Descrizione del lavoro

San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.

True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024!

We Are Looking For

JOB TITLE: Night Auditor
DEPARTMENT: Front Office
REPORTS TO: Night Manager / Front Office Manager
NATIONALITY: Eligible for a working permit in Italy
EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management
EXPERIENCE: To fill the position, we require: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel
LANGUAGE: Ability to work and communicate in a multinational environment Italian – excellent oral and written skills English – excellent oral and written skills Additional language – beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position: Communication skills Complaint handling skills
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: Comprehensive Opera PMS knowledge Microsoft Excel and Statistical knowledge

Duties

SCOPE Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night. OVERALL OBJECTIVES The job of the Night Auditor is executed satisfactorily when:

• Security and comfort of guests is ensured at all times.
• Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
• Day end closing is done properly.
• Financial Policies and Procedures are supported and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

MAIN RESPONSIBILITIES I. Process guest registrations, including the computation and collection of payment. II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server. III. Prepare express checkout folios. IV. Maintain room status inventory. V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff. VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages. VII. Maintain knowledge of key competitors’ products. VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction. IX. Ensure paperwork to guests and other divisions is processed in a timely manner. X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. XI. Deliver any financial reports as required. XII. Ensure timely compilation Front Office reports. XIII. Generate, print and distribute daily and weekly reports. XIV. Complete and verify all audit paperwork and shift reports. XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs. XVI. Participate in training programs as required. XVII. Support the training and development initiatives of HR or other departments. XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.