Assistant Reservation Manager

San Clemente Palace Venice; Venezia; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice is seeking an Assistant Reservations Manager to oversee the Reservations department at our luxury hotel in Venice, Italy.

You will ensure timely responses to enquiries, coordinate with the Revenue & Reservations team, and support sales and events while maintaining accurate PMS data. Candidates should have at least 2 years in hospitality, fluency in Italian and English, and strong Opera PMS knowledge.

Competenze

• Minimum of 2 years in hospitality, luxury preferred.
• Excellent proficiency in Italian and English, written and spoken.
• Strong knowledge of Opera PMS and reservations processes.

Mansioni

• Ensuring that all incoming enquiries are handled within a maximum of 24 hours
• Working with the revenue director to update the PMS codes and setup when necessary
• Assisting the sales and events managers in effectively dealing with all commission and accounts queries
• Ensuring all necessary billing instructions are applied to reservations
• Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
• Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
• Identifying and assisting with the training needs of team members
• Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS
• Ensuring that all VIP and special requests information is efficiently saved in the PMS

Conoscenze

Hospitality experience

Italian & English proficiency

Strumenti

Opera PMS

Descrizione del lavoro

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Assistant Reservations Manager

Department

Revenue & Reservations

Employment Type

Full Time

Location

Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

• Ensuring that all incoming enquiries are handled within a maximum of 24 hours
• Working with the revenue director to update the PMS codes and setup when necessary
• Assisting the sales and events managers in effectively dealing with all commission and accounts queries
• Ensuring all necessary billing instructions are applied to reservations
• Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
• Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
• Identifying and assisting with the training needs of team members
• Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS
• Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge And Expertise

• Deep knowledge of Opera PMS
• At least 2 years of previous experience in the hospitality business (luxury field is preferred)
• Excellent proficiency in Italian and English language, both written and spoken.