Assistant Night Manager| Caruso a Belmond Hotel

Belmond; Ravello; In loco; EUR 30.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary meals on duty

Career opportunities within the company

Uniforms dry cleaning

Descrizione del lavoro

A luxury hotel chain is seeking an Assistant Night Manager to oversee Front Office operations at their property on the Amalfi Coast. The role requires effective communication, teamwork, and a focus on guest care. Applicants should have at least 2 years of experience in a similar role within luxury hotels and be fluent in English and Italian. Benefits include a seasonal labor contract, complimentary meals, and career growth opportunities within the company.

Competenze

• Excellent communication skills with guests and co-workers.
• 2 years of experience in the same role, preferably in luxury hotels.
• Detail-oriented with emphasis on guest care.

Mansioni

• Manage all Front Office operations including check-ins and guest care.
• Handle emergencies effectively and according to training.
• Perform daily cashier checks and accounting reports.

Conoscenze

Effective communication

Collaborative skills

Detail-oriented

Guest care

Emergency handling

Formazione

2+ years experience in luxury hotels

Fluent in English and Italian

Strumenti

PMS Infor HMS

Alice Concierge systems

Descrizione del lavoro

Assistant Night Manager | Caruso a Belmond Hotel

Reports to Front Office Manager.

Main Duties and Responsibilities

• Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests' care) according to company policies and procedures and compliance with our code of conduct.
• Handle emergencies according to the relevant training.
• Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions.
• Handle guests services last minute requests.

Requirements

• Effective and punctual written and verbal communication.
• Ability to work collaboratively within a group, showing respect and sharing information and skills.
• Willingness to continuously develop oneself.
• Accuracy and precision in all duties and checks carried out.

Qualifications

• Excellent communication skills with guests and co-workers.
• Detail and guest care oriented.
• Fluent in English and Italian.
• Possess a courteous and professional telephone manner.
• At least 2 years of experience in the same role, preferably in luxury hotels.
• Preferred knowledge of LQA and Forbes standards.
• Preferred knowledge of PMS Infor HMS and Alice Concierge systems (not required).

Benefits

• Seasonal Labor contract according to C.C.N.L. Settore Turismo.
• Complimentary nights worldwide as per Belmond Discovering policy.
• Career opportunities within Belmond.
• Complimentary meals on duty.
• Uniforms dry cleaning.
• Lodging and residence cleaning for non residents.

At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

We strive to create an environment where our employees can thrive both personally and professionally. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world's most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

With our vast offerings, the opportunities to craft a unique career here are endless.

The Belmond & LVMH Family

Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.