Assistant Front Office Manager - Aman Rosa Alpina

Rosa Alpina 1537 S.R.L.; Italia; In loco; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Complimentary nights and discounts

Healthcare fund access

Professional development

Cornell partnership

Descrizione del lavoro

Aman Group is seeking an Assistant Front Office Manager for Aman Rosa Alpina in the Dolomites to lead the Front Office team and ensure the highest level of guest satisfaction. The role reports to the Front Office Manager and emphasizes brand standards, guest recognition, and service recovery.

The ideal candidate has at least 2 years of leadership experience in an international luxury hotel, strong computer skills, and a proactive, team-led approach to delivering exceptional guest experiences.

Competenze

• Fluent in English and Italian, both written and spoken.
• Degree or diploma in any discipline.
• Minimum 2 years' experience as Duty Manager or AFOM in international luxury hotel.
• Strong computer skills and leadership abilities.
• Willingness to lead, motivate and develop a team.

Mansioni

• Ensure Front Office operations run efficiently, maximizing productivity and guest satisfaction.
• Lead, train, coach, and motivate the Front Office team.
• Develop guest loyalty and personalize guest experiences.
• Maintain guest profiles, monitor data quality and communicate preferences across departments.
• Demonstrate effective leadership and promote Aman values.
• Ensure compliance with safety procedures and brand standards.
• Manage reports, budgets, forecasts, and performance reviews.

Conoscenze

Strong computer skills

Flexibility

Initiative

Enthusiasm

Commitment

Goal-oriented

Team leadership

Formazione

Degree or diploma

Descrizione del lavoro

Location Overview

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. Under the direct supervision of the Front Office Manager, the Assistant Front Office Manager is responsible for the entire Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office. Please note that this is not an exhaustive list of everything that needs to be done. Aman employees always find new ways to look after the business, their guests, and their colleagues.

Key Responsibilities

• Ensure the Brand standards are protected and consistently delivered, creating exceptional guest experiences in line with Aman culture.
• Manage Guest History, guest recognition, loyalty programs, and personalization initiatives to enhance guest satisfaction and retention.
• Maintain accurate guest profiles, monitor data quality, and ensure effective communication of guest preferences across departments.
• Develop and implement guest delight strategies, manage feedback and complaints, and support service recovery initiatives.
• Act as a visible ambassador for the guest experience, building strong relationships with VIPs, regular guests, and local patrons.
• Monitor service standards, identify improvement opportunities, and ensure consistent delivery of operational excellence.
• Lead, train, coach, and motivate the team, promoting teamwork, engagement, accountability, and a positive work environment.
• Support employee development through training programs, performance feedback, mentoring, and recognition of outstanding contributions.
• Demonstrate effective leadership by promoting Aman values, encouraging innovation, and driving continuous improvement.
• Ensure Front Office operations run efficiently, maximizing productivity, profitability, and compliance with brand standards.
• Utilize technology and operational tools to improve processes and enhance guest and business outcomes.
• Ensure compliance with safety procedures, emergency protocols, and workplace standards.
• Manage administrative responsibilities including reports, budgets, forecasts, operational briefings, and performance reviews.

Requirements

• Languages: Fluent written and spoken English and Italian; additional languages are a plus.
• Education: Degree or diploma in any discipline.
• Experience: Minimum 2 years' experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel.
• Skills & Competencies: Strong computer skills, flexibility, initiative, enthusiasm, commitment, goal-oriented mindset, and ability to lead and motivate a team.
• Personal Attributes: Professional maturity, self-confidence, positive attitude, sense of humour, and strong interpersonal skills.
• Preferred: Previous experience as AFOM in a luxury hospitality environment.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation
• Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
• Access to mySanitour+ Alto Adige supplementary healthcare fund
• Professional development and career growth opportunities
• Cornell University partnership with preferential rates for professional development courses

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.

We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.