Air Operations Agent

Maersk; Milano; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Life & Accident Insurance

Meal Card

Employee Assistance Program

Global Referral Program

Global Maternity Program (Return to **

Role Specific Benefits

Job summary

Maersk is seeking an Air Freight Specialist in Italy to serve as the reference for customers and manage end-to-end carrier management for airfreight operations from first contact to delivery.

The role covers export/import air shipments, capacity management, and close collaboration with the Air team and customers. Strong communication, detail orientation, and problem-solving skills are required; English and Italian are used. Rozzano, Milan, 12‑month fixed term.

Qualifications

• Experience in managing import/export airfreight operations is a plus.
• Good communication skills;
• Detail orientation and hands‑on approach.
• Problem solving skills; willing to learn and highly responsible.
• Good knowledge of MS Office.

Responsibilities

• Manage the export and import air shipments.
• Manage capacity and balance the carrier mix.
• Maintain relationships with the Air team, Maersk offices at destination, customers, carriers and suppliers.
• Manage carrier booking transactions and follow the billing.
• Offer assistance in resolution of customer queries and issues in English and Italian.
• Data processing and reports.

Skills

Communication skills

Detail oriented

Problem solving

MS Office

Hands-on

Tools

MS Office

Job description

Hiring Range: 28.000€ - 35.000€ Short Term Incentive at target (actual payout may vary based on performance): 7.5% Benefits: Life & Accident Insurance, Meal Card, Employee Assistance Program, Global Referral Program, Global Maternity Program (Return to Work Plan), Role Specific Benefits

We are looking for an Air Freight Specialist to join our Air team in Italy. She/He will be the point of reference for customers and will ensure the end-to-end carrier management for airfreight operations, from the first contact to the delivery of the goods, in compliance with all company procedures.

Main tasks Manages the export and import air shipments; Manages capacity, balancing the carrier mix; Maintains relationships with the Air team, Maersk offices at destination, customers, carriers and suppliers; Manages the carrier booking transactions and follows the billing Offers assistance in the resolution of customers queries and issues, both in English and Italian. Data processing and reports

We are looking for: Experience in managing import /export airfreight operations is a plus; Good communication skills; Detail orientation and hands‑on approach; Problem solving skills, willing to learn and highly responsible; Good knowledge of MS Office.

Contract type: 12 month fixed term contract as a start.

Job location: Rozzano, Milan.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail]

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.