AI‑Driven E‑Commerce Program Manager

Accenture; Piemonte; On-site; EUR 38,000 - 56,000; Full time

Job summary

Accenture is seeking a Business Analyst to analyze business needs, gather requirements and translate them into actionable specs for technical teams. You will develop end-to-end knowledge of E‑Commerce applications and customer journeys, coordinate client meetings, and support incident resolution with a mix of functional and technical insight.

You will also monitor delivery priorities, contribute to service management activities, and leverage Generative AI tools to streamline analysis,

Qualifications

• Advanced proficiency in Business Requirements Analysis.
• Intermediate proficiency in E-Commerce Operations and digital customer journeys.
• Intermediate proficiency in Service Management and functional analysis.
• Good understanding of web applications, integrations and REST APIs.
• Strong communication, stakeholder management and problem‑solving skills.
• Ability to interact directly with clients and coordinate technical and functional discussions.
• Minimum 1 year of experience in related skills.
• Bachelor’s Degree in a relevant field of studies.

Responsibilities

• Analyze business needs and collect requirements from client and stakeholders.
• Translate requirements into clear functional specifications for technical teams.
• Develop end-to-end functional knowledge of E-Commerce applications and integrations.
• Manage client meetings, reviews and issue-resolution sessions with clear follow-up.
• Support analysis and resolution of user-reported issues with functional and technical understanding.
• Coordinate with development and support teams to investigate incidents and drive resolution.
• Monitor activities, priorities, dependencies and risks for delivery.
• Contribute to Incident, Problem and Service Management activities and continuous improvement.
• Support validation of fixes, enhancements and new E-Commerce capabilities.
• Leverage Generative AI tools to support analysis, troubleshooting, documentation and daily activities.

Skills

Business Requirements Analysis

E-Commerce Operations

Digital Customer Journeys

Service Management

Functional Analysis

Web Applications

Integrations

REST APIs

Communication

Stakeholder Management

Problem Solving

Client Interaction

Coordination

Technical Discussions

Education

Bachelor's Degree in a relevant field of studies

Tools

React.js

Laravel PHP Framework

HTML

CSS

Debugging

Log Analysis

Ticketing Tools

Generative AI Tools

Automotive AMS

Agile Tools

Job description

Accenture is seeking a Business Analyst to analyze business needs, gather requirements and translate them into actionable specs for technical teams. You will develop end-to-end knowledge of E‑Commerce applications and customer journeys, coordinate client meetings, and support incident resolution with a mix of functional and technical insight.

You will also monitor delivery priorities, contribute to service management activities, and leverage Generative AI tools to streamline analysis,