AI-Driven Digital CX Project Lead

Reply; Roma; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Structured career path

Continuous learning

Community benefits

Résumé du poste

Reply is seeking a Project Manager to guide clients through the AI-driven digital transformation of their customer experience in Rome, Italy. You will lead delivery end to end, aligning design, technical and data teams while shaping roadmaps and measurable outcomes.

Join the Digital Customer Experience team of Reply and work on national and international brands, with a clear growth path, competitive compensation, and opportunities to develop within a collaborative, AI-focused environment.

Qualifications

• 3–5 years managing technology projects with ability to work with dev and IT teams.
• Experience in web, e-commerce or digital platforms and CMS/DXP knowledge.
• Familiarity with Agile and Waterfall methodologies and PM tools.

Responsabilités

• Act as trusted advisor guiding digital and AI-driven customer experience transformations.
• Lead delivery end-to-end, aligning design, tech and data teams around priorities.
• Shape roadmaps, stakeholder goals and measurable results for clients.

Connaissances

Project management

Agile methodologies

Stakeholder communication

English fluency

Formation

Bachelor's or Master's in Economics or STEM

Outils

Jira

Confluence

CMS/DXP

Description du poste

Reply is seeking a Project Manager to guide clients through the AI-driven digital transformation of their customer experience in Rome, Italy. You will lead delivery end to end, aligning design, technical and data teams while shaping roadmaps and measurable outcomes.

Join the Digital Customer Experience team of Reply and work on national and international brands, with a clear growth path, competitive compensation, and opportunities to develop within a collaborative, AI-focused environment.