Aero Alliance: Customer Fulfilment & Experience Leader

OG1201 Aero Service Technologies Italy S.r.l.; Carrara; On-site; EUR 50,000 - 76,000; Full time

Job summary

GE Vernova is seeking an Aero Alliance Customer Fulfilment and Experience Leader based in Avenza (Carrara). This role bridges shop floor operations with customers to ensure a seamless, high‑quality service journey and timely deliveries.

You will lead end‑to‑end customer experience, drive collaboration, and establish clear, data‑driven updates for clients while promoting a customer‑centric culture within the facility.

Qualifications

• Fluent English communication skills.
• Willingness to relocate to Avenza (Carrara).
• Bachelor’s Degree in Engineering or Economics is preferred but experience matters more.

Responsibilities

• Lead end‑to‑end customer experience from engine induction to final testing.
• Drive cross‑functional collaboration to optimize shop slot utilization.
• Create standardized communication decks and data‑driven updates for customers.
• Train staff to foster a proactive, service‑oriented culture.

Skills

Customer-centric

English fluency

Stakeholder influence

Leadership

Project management

Education

Bachelor’s degree in Engineering or Economics

Job description

GE Vernova is seeking an Aero Alliance Customer Fulfilment and Experience Leader based in Avenza (Carrara). This role bridges shop floor operations with customers to ensure a seamless, high‑quality service journey and timely deliveries.

You will lead end‑to‑end customer experience, drive collaboration, and establish clear, data‑driven updates for clients while promoting a customer‑centric culture within the facility.