Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Milano; On-site; EUR 32,000 - 46,000; Full time

Job summary

HCL Technologies Limited in Milano is seeking an Administrator for Desk Side Services within AMT Asset Management Software. The role emphasizes asset management, ITIL-aligned processes, and ongoing support for client requests.

The candidate will maintain service quality, provide on-call support, and contribute to training and knowledge-base updates to enhance team capabilities.

Qualifications

• Strong knowledge of asset management services and tools.
• Proficient in ticketing systems and incident management.
• Excellent communication and interpersonal skills.

Responsibilities

• Adhere to quality standards by implementing best practices in asset management services.
• Provide on-call support and root cause analysis for issues.
• Conduct knowledge base updates and training sessions for new hires and analysts.
• Resolve tickets within the SLA using asset management software.
• Aim for high CSAT with first-call resolution and minimized reopens.

Skills

Asset management knowledge

Analytical skills

Ticketing and incident management

Communication skills

Education

ITIL Foundation (optional)

Tools

Asset management tools

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (190795)

Requisition ID190795-Posted11/06/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)