Account Manager

LetzFair - APP e Piattaforma per Networking e Matchmaking; Pavia; In loco; EUR 27.000 - 35.000; Tempo pieno

Descrizione del lavoro

A growing SaaS company in Italy is seeking a Customer Success Account to manage client relationships and enhance platform usage. The ideal candidate will have at least 3 years of relevant experience, strong communication skills, and be tech-savvy. This full-time position offers competitive compensation with benefits like meal vouchers and continuous training.

Servizi

Meal vouchers

Continuous training

Smart working

Competenze

• At least 3 years of experience in roles requiring strong digital hard and soft skills.
• Fluency in English, both written and spoken.
• Strong familiarity with digital platforms, SaaS tools, and emerging technologies.
• A plus: proficiency in Spanish, German, or another European language.

Mansioni

• Be the main point of contact for clients to help them unlock our platform's potential.
• Manage the full client lifecycle, from onboarding to renewal.
• Ensure clear communication and timely responses to client requests.
• Collaborate with internal teams to ensure customer satisfaction.

Conoscenze

Digital skills

Interpersonal skills

Problem-solving abilities

Project Management tools proficiency

Communication skills

Technical familiarity

Strumenti

Asana

Trello

Descrizione del lavoro

Overview

Meet LetzFair

At LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable SaaS platform.

We provide a powerful, AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows, and professional communities. We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage.

We’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients.

We are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential.

Responsibilities

• As a Customer Success Account at LetzFair, you will be the main point of contact for our clients, helping them unlock the full potential of our platform. Your responsibilities will include:
• Supporting clients in managing the platform (note: this is not a development role, no coding skills are required). The role will involve working with numerous international clients from different countries, for whom English will be the main language of communication.
• Managing the full client lifecycle, from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders.
• Ensuring clear communication and timely responses to client requests and issues.
• Collaborating with internal teams, especially product and development, to ensure customer satisfaction.
• Contributing to the design and implementation of strategies to enhance the customer experience and optimize internal processes.
• Creating and managing regular reports and analyses to support the sales team in developing and optimizing strategies.

What makes a great fit

• At least 3 years of experience in roles requiring strong digital hard and soft skills.
• Proficiency with Project Management tools (e.g., Asana, Trello).
• Fluency in English, both written and spoken.
• Excellent interpersonal and active listening skills, with the ability to build trust and manage professional relationships effectively.
• Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms).
• A plus: proficiency in Spanish, German, or another European language, and interest/experience in the events industry.
• Availability to work full time at our offices in Reggio Emilia.

What makes LetzFair awesome

• A fast-growing company with exciting career opportunities.
• A dynamic and innovative environment where your ideas truly matter.
• Direct collaboration with leadership and a real impact on company strategy.
• A feedback-driven, collaborative team with a growth mindset.
• Clear career development paths within the organization.
• Benefits: meal vouchers, continuous training, smart working.
• Compensation: Annual gross salary range €27,000 - €35,000, with individual OTE (on target earnings) and company performance bonuses.

Think you’re the one? Send your CV and let’s create the future of events together at LetzFair!