Account Manager

Kampaay S.r.l.; Lombardia; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Salary 45-55K EUR OTE

Career progression

Health assistance

Employee benefits platform

Job summary

Kampaay S.r.l. is seeking an Account Manager to manage a dedicated portfolio of mid- to large-corporate customers. You will be their primary contact, ensuring exceptional client experience and driving growth with our Event Tech platform in collaboration with the Operations team.

With deep knowledge of the event world, you will plan annual event calendars with clients, guarantee quality, and act as a trusted consultant to optimise spend and outcomes. This is a hybrid role based in Milan.

Qualifications

• 5-7 years of experience as Account/Event Manager in the Event/ Event Tech industry or in Travel/ Travel-Tech space.
• Experience managing Key Accounts at commercial level, maintaining client relationships and being the reference point for client support.
• Italian mother tongue and fluent in English (B2+).
• Nice to have: experience interfacing with Enterprise-level clients.

Responsibilities

• Manage customer relationships and align with their budgets and needs.
• Lead platform onboarding for 100+ users per company and initial onboarding.
• Execute contract activities to strengthen the partnership and act as main event contact.
• Grow accounts year over year by expanding scope and value.
• Forecast wallet reporting and renewals to monitor performance and trends.
• Collaborate with Operations and other teams to ensure smooth event delivery.

Skills

Account management

Client relationships

Enterprise-level experience

English (B2+)

Job description

Who we are: Kampaay is the ideal partner for organising any corporate event,

combining advanced technology with specialised expertise to simplify and transform the event experience. Our platform enables companies to independently manage routine events like lunches and team-building activities with a catalogue of ready-to-book services, accessible with just a few clicks. For larger and more complex events, Kampaay offers dedicated support from a team of experts to guide companies from planning through execution. With Kampaay, every event is organised smoothly, quickly, and centrally, ensuring both control and scalability.

Kampaay is one of the most promising startups in Europe, already serving the Italian and Swedish markets. We are keen to keep growing and expanding our business in other European countries.

Discover more about us

Role

We’re looking for an Account Manager to join our Sales team. In this role, you’ll manage a dedicated portfolio of mid- to large-corporate customers, acting as their primary point of contact and trusted advisor. You will be responsible for understanding their business needs, strengthening long-term relationships, and providing strategic support on their event-related requests in collaboration with our Operations team. Your goal will be to ensure an outstanding client experience, identify growth opportunities, and contribute to the overall success of our corporate accounts.

Thanks to your deep knowledge of the event world you will be the best consultant for our customers being able to plan together with them their yearly event calendar, guarantee quality and effectiveness using our innovative platform.

Location

This is a hybrid role: the reference office is in Milan, but we would love to see your face around our office corridor as often as possible.

What You’ll Do as an Account Manager in the Event Industry

• You will have to manage customer relationships and work closely with them in order to implement their spending budget;
• You will lead the platform onboarding process (up to 100+ users per company) and the first approach with new customers in order to build long-term relationships;
• You will manage and implement the activities included in the customer contract to consolidate the partnership with the client and become their key point for everything concerning the event;
• As a consequence of the above, you will be responsible for the expansion of the accounts you manage in order to improve their spending year over year;
• You will be in charge of each client’s wallet reporting and forecasting with the aim of monitoring its trend and predict future performance;
• You will manage customer contract renewals;
• You will gather feedbacks on our service and platform to continue their improvement;
• You will collaborate with our Clients Key Operations accounts on every event delivery aspects, expansion strategies and customer caring;
• You will work in close with a Senior Account Manager, progressively taking ownership of your own client portfolio while supporting them in the management and development of additional key accounts.

About You

• at least 5-7 years of experience as Account/Event Manager, Account Manager in the Event/ Event Tech industry or with companies in the Travel/ Travel-Tech space;
• a mixed background across Event Agencies and Tech-driven companies is considered a strong plus;
• experience in managing Key Accounts at commercial level meaning: keeping customer relationship, being the reference point for client support;
• Nice to have: prior experience interfacing with Enterprise-level clients;
• talent for taking care of your clients;
• great knowledge of how an event works in terms of complexity, suppliers needs and budget setting, in order to be a consultant for the clients;
• passionate about digital innovation solutions and eager to use it to boost the event world;
• profound application experience on digital solution making, and always seeking to learn more on what’s new on innovation;
• Italian mother tongue and fluent in English (B2+)

What you get

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Kampaay grows further.

Office & Team Life

• A casual and relaxed office environment to let you feel comfortable;
• Periodic events outside the office to enjoy and get to know the team members;
• An inclusive environment with a real focus on parity (almost 60% of our team members are women);
• Weekly seasonal fruit in the office and everyday coffee and tea in the kitchen;
• Devices: flexibility on choosing what you need!

Kampaay’s benefits

• A competitive salary package: 45-55K OTE.
• Career tracks that can match all expectations: we believe in our Kampaayers and we want them to progress on their journey at Kampaay;
• Integrated Health Assistance: Program to cover expenses regarding healthcare needs. Visit www.fondoest.it and ask us for the credentials;
• Access to several benefits such as Ticket Restaurant, WellHub account, UnoBravo sessions, FunnyFin support and CorporateBenefit platform.

Last but not least, at Kampaay we truly live by our values: communication, transparency, teamwork, trust and sense of belonging, problem-solving, proactivity, empathy, hard work, and a constant drive to challenge ourselves and grow. You’ll be fully immersed in our culture, which we continuously nurture through team-building activities, events, and everyday collaboration.