Account Executive – Italy, Europe & UK

Contents; Lombardia; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Global exposure

International travel

Job summary

Contents is seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will develop long-term partnerships with existing clients, driving account growth, and identifying upselling and cross-selling opportunities.

You will work closely with customers to understand business needs, expand the use of Contents’ AI-powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.

Qualifications

• 3–5 years of experience in B2B SaaS or similar commercial role.
• Proven track record of managing and growing B2B client accounts.
• Experience with upselling, cross-selling, renewals, and account expansion.
• Comfortable engaging with senior stakeholders and enterprise/mid-market clients.
• Fluency in English; Italian or other European language is a plus.

Responsibilities

• Own and grow a portfolio of strategic accounts across Italy, Europe, and the UK.
• Build lasting relationships with key stakeholders and decision-makers.
• Lead commercial contact for assigned accounts and ensure a high-quality client experience.
• Identify opportunities to expand usage of Contents’ AI platform.
• Drive upsell, cross-sell, renewal opportunities within existing accounts.
• Develop account plans to maximize retention and revenue growth.
• Lead negotiations and expansions with internal teams.
• Coordinate with Customer Success, Product, Marketing and Sales to align on client needs.
• Lead business reviews and present performance, opportunities, and recommendations to stakeholders.
• Monitor pipeline, renewal timelines, and revenue forecasts.
• Identify risks and address them with internal teams.
• Gather feedback and market insights to shape Contents’ strategy.
• Support strategic initiatives and events to strengthen client relationships.
• Travel across Europe and the UK when required.

Skills

B2B SaaS

Account management

Customer success

Upselling & cross-selling

Renewals

Stakeholder management

Negotiation

Presentation

English fluent

Tools

CRM systems

MS Office

Job description

We are seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will be responsible for developing long-term partnerships with existing clients, driving account growth, identifying upselling and cross-selling opportunities, and ensuring high levels of customer satisfaction and retention.

You will work closely with customers to understand their business needs, identify opportunities to expand the use of Contents’ AI-powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.

This is a high-impact role for a commercially minded, relationship-oriented professional who thrives in a fast-paced, international environment and enjoys working closely with enterprise and mid-market clients.

Key Responsibilities

• Own and develop a portfolio of strategic enterprise and mid-market accounts across Italy, Europe, and the UK
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations
• Act as the main commercial point of contact for assigned accounts, ensuring a high-quality client experience throughout the relationship
• Understand clients’ business objectives, challenges, and evolving needs, identifying opportunities to deliver additional value through Contents’ platform
• Identify and drive upselling, cross-selling, expansion, and renewal opportunities within existing accounts
• Develop and execute account plans to maximize customer retention, revenue growth, and long-term account value
• Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams
• Coordinate closely with Customer Success, Product, Marketing, and Sales teams to ensure alignment on client needs and priorities
• Lead regular business reviews and client meetings, presenting performance, opportunities, and recommendations to key stakeholders
• Monitor account performance, pipeline, renewal timelines, and revenue forecasts
• Proactively identify potential risks and challenges within accounts and work with internal teams to address them
• Gather and communicate customer feedback and market insights to help shape Contents’ product and commercial strategy
• Support strategic initiatives, events, and client activities aimed at strengthening relationships and expanding Contents’ presence within key accounts
• Travel across Europe and the UK when required to meet clients and support strategic account activities

Join Us If

• You have 3–5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role
• You have a proven track record of managing and growing B2B client accounts
• You have experience with upselling, cross-selling, renewals, and account expansion
• You are comfortable managing enterprise and/or mid-market clients and engaging with senior stakeholders
• You have strong commercial acumen and the ability to identify business opportunities within existing customer relationships
• You have excellent communication, negotiation, presentation, and relationship-building skills
• You are highly organized and able to manage multiple accounts, priorities, and stakeholders simultaneously
• You have a strong understanding of the Italian and/or European business landscape
• You are fluent in English (mandatory); Italian or any other European language is a plus
• You are based in Milan or willing to relocate
• You are comfortable working with international teams and travelling across Europe and the UK when required

Nice To Have

• Experience in MarTech, AI, enterprise content solutions, or digital transformation
• Experience managing strategic enterprise accounts in industries such as retail, banking, telco, manufacturing, luxury, publishing, or automotive
• Background in high-growth startups or scale-ups
• Familiarity with AI-driven platforms, CMS, CRM, marketing technology, or content ecosystems
• Experience working with international clients and managing cross-border accounts
• Experience using CRM and account management tools to manage pipelines, forecasts, renewals, and customer activity
• A strong network within enterprise organizations across European markets

What We Offer

• A competitive salary package aligned with your experience and seniority
• The opportunity to join a fast-growing international company
• Exposure to global teams, enterprise clients, and strategic international initiatives
• The opportunity to play a key role in growing and strengthening Contents’ relationships with strategic clients across Italy, Europe, and the UK
• A dynamic, innovative, and collaborative work environment

About Contents

Contents is an AI-powered software-as-a-service (SaaS) platform that helps businesses create, manage, and scale digital marketing and editorial content used by global brands across publishing, retail, luxury, financial services, and automotive.

Our platform leverages LLMs to enable personalized content creation and seamless integrations with CMS, CRM, social, and other enterprise ecosystems.

Contents is backed by leading European and American venture capital firms and is rapidly expanding its global presence and product offering.

Equal Opportunity

Contents is an equal opportunity employer. We evaluate candidates regardless of gender, ethnicity, sexual orientation, religion, or disability.