Account Director

Hyatt Hotels Corporation

Lombardia

On-site

EUR 45,000 - 50,000

Full time

38 hours ago

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Benefits offered by this job

Free hotel nights

Employee rates

Dry cleaning

Learning & development

Staff celebrations

Welfare plan

Job summary

Hyatt Hotels Corporation, Park Hyatt Milano, located in Milan, Italy, seeks a Director of Sales & Marketing to drive revenue and relationships with key clients in defined markets and segments.

You will lead business development, set strategies, and collaborate with Events Sales and Revenue teams to meet targets and ensure brand standards.

Responsibilities

To increase business/occupancy/total revenue and promote the identity of the hotel through establishing and maintaining good relationships with all relevant clients in the defined sales segment, working to meet the departmental sales targets.
To solicit and develop new business from identified market segments and sources of business.
To identify new sources of business based on economic trends and opportunities.
To retain business by adhering to established retention strategies.
To attend trade shows, promotions etc. representing the hotel and Hyatt in general, to keep a high profile in the marketplace.
To input client data on a timely basis and accurately in all the relevant data bases and to ensure that the data is clean at all times.
To review together with the Director of Sales & Marketing the production of accounts on a regular basis.
To reach and exceed the goals set by the Director of Sales & Marketing.
To liaise closely with the Event Sales Manager to ensure the guest needs and expectation are met.
To make recommendations to management based on feedback of clients for the continual improvement of hotel operations.
To assist in monitoring the activities of the competitor hotels.
To provide the Director of Sales & Marketing with recommendations for marketing strategies based on market feedback.
To assist in the development of ideas and the increase of sales and productivity throughout the hotel.
To ensure that all departmental reports and related correspondence are completed in liaison with the Director of Sales & Marketing.
To assist the Director of Sales & Marketing in the implementation of the annual Sales & Marketing Business Plan and to establish a list of sales and marketing activities in line with the compilation of the Annual Business Plan.
To ensure that incoming enquiries are handled by the Sales Coordinator/Events Sales team and ensure that these are followed up with proposals.
To carry out the sales solicitation strategy developed for all applicable markets.
To work closely with the Director of Revenue, to identify the top accounts and to develop sales and marketing strategies accordingly.
To comply with Hyatt Hotels Corporation’s Brand philosophy and act as an ambassador at all times.
To assist in the training of the Sales Coordinator ensuring that he/she has the necessary skills to perform her duty with the maximum efficiency.
To work closely with Reservations to oversee and control all reservations.
To ensure that the Sales & Marketing budget is strictly adhered to and that all costs are strictly controlled.

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d'Elia’s Hair Jewelry Salon.

Report to Director of Sales & Marketing

Responsible for: To increase business opportunities for sale of hotel rooms/suites, outlets, and services sales to main stakeholders, accounts and key decision makers in selected markets and segments.

Qualifications

Main Duties and Responsabilities:

To increase business/occupancy/total revenue and promote the identity of the hotel through establishing and maintaining good relationships with all relevant clients in the defined sales segment, working to meet the departmental sales targets.
To solicit and develop new business from identified market segments and sources of business.
To identify new sources of business based on economic trends and opportunities.
To retain business by adhering to established retention strategies.
To attend trade shows, promotions etc. representing the hotel and Hyatt in general, to keep a high profile in the marketplace.
To input client data on a timely basis and accurately in all the relevant data bases and to ensure that the data is clean at all times.
To review together with the Director of Sales & Marketing the production of accounts on a regular basis.
To reach and exceed the goals set by the Director of Sales & Marketing.
To liaise closely with the Event Sales Manager to ensure the guest needs and expectation are met.
To make recommendations to management based on feedback of clients for the continual improvement of hotel operations.
To assist in monitoring the activities of the competitor hotels.
To provide the Director of Sales & Marketing with recommendations for marketing strategies based on market feedback.
To assist in the development of ideas and the increase of sales and productivity throughout the hotel.
To ensure that all departmental reports and related correspondence are completed in liaison with the Director of Sales & Marketing.
To assist the Director of Sales & Marketing in the implementation of the annual Sales & Marketing Business Plan and to establish a list of sales and marketing activities in line with the compilation of the Annual Business Plan.
To ensure that incoming enquiries are handled by the Sales Coordinator/Events Sales team and ensure that these are followed up with proposals.
To carry out the sales solicitation strategy developed for all applicable markets.
To work closely with the Director of Revenue, to identify the top accounts and to develop sales and marketing strategies accordingly.
To comply with Hyatt Hotels Corporation’s Brand philosophy and act as an ambassador at all times.
To assist in the training of the Sales Coordinator ensuring that he/she has the necessary skills to perform her duty with the maximum efficiency.
To work closely with Reservations to oversee and control all reservations.
To ensure that the Sales & Marketing budget is strictly adhered to and that all costs are strictly controlled.

Other Duties:

To maintain a high standard of personal appearance and hygiene and adhere to the Hotel and department grooming standards.
To provide a caring, friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other departments.
To ensure you read the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the industry, company of hotel.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
To attend training and meetings as and when required.
Good knowledge of the CIS market.

Job Level: 2° CCNL Turismo-Federalberghi

Employment Type: Full-time

Salary Range: € 45.000 - € 50.000 gross per year / 14 months