Zycus Internship 2026 Freshers | Product Support Intern Opportunity

Freshers Recruitment; Mumbai; On-site; INR 167,000 - 335,000; Full time

Job summary

Zycus is seeking motivated and enthusiastic fresh graduates for a Product Support Intern role in Mumbai. The internship spans six months and focuses on product support, customer engagement, and enterprise SaaS solutions.

You will work with global customers and cross-functional teams to resolve issues, participate in UAT, and contribute to knowledge management and process improvements.

Eligibility includes B.E./B.Tech/MBA with a willingness to learn and adapt to night shifts when required.

Qualifications

• MBA or Engineering graduate (B.E./B.Tech) from CS/IT/Electronics/Mech or related field.
• Freshers or 0–1 year of experience required.
• Strong verbal and written communication skills.

Responsibilities

• Serve as primary point of contact for customer queries via email, chat and phone.
• Assist customers using Zycus Procurement and Source-to-Pay applications.
• Collaborate with Technical Account Managers and cross-functional teams to resolve issues.

Skills

Verbal communication

Written communication

SaaS basics

Analytical skills

Customer engagement

Multi-tasking

Technical concepts

Willingness to learn

Problem solving

Education

B.E./B.Tech/MBA

Tools

MS Excel

Job description

Zycus Internship 2026 Freshers :

Looking to kick‑start your career with a leading technology company? It is now open for applications! It is hiring Product Support Interns for its Mumbai office. Candidates pursuing or holding a B.E., B.Tech, or MBA degree are eligible to apply. This is an excellent opportunity for fresh graduates to gain hands‑on experience in product support, customer engagement, and enterprise SaaS solutions.

Zycus is a global leader in Cognitive Procurement and AI-powered Source-to-Pay (S2P) solutions. For over 20 years, the company has helped large enterprises streamline procurement processes through innovative technology. Its comprehensive procurement platform is powered by the advanced Merlin AI Suite, which automates routine tasks, delivers actionable insights, and enhances decision‑making capabilities for procurement and accounts payable teams.

Internships

Recognized by leading industry analysts such as Gartner and Forrester, Zycus continues to help organizations improve efficiency, reduce risks, ensure compliance, and achieve significant cost savings through its intelligent procurement solutions.

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Supply Chain Management

Business & Productivity Software

Zycus Internship 2026 Freshers – Overview

Particulars

Details

Job Role Product Support Intern

Job Type Internship / Off-Campus Hiring

Qualification B.E./B.Tech/MBA

Eligible Batch 2025 & 2026

Experience Freshers / 0–1 Year

Salary Best in Industry

Job Location Mumbai

Last Date to Apply Apply As Soon As Possible

Eligibility Criteria

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Job

Government Contracting & Procurement

To apply for this internship, candidates should meet the following requirements:

• MBA graduates or Engineering graduates (B.E./B.Tech) from Computer Science, Information Technology, Electronics, Mechanical Engineering, or related disciplines.
• Only candidates graduating in 2025 or later are eligible.
• Freshers and candidates with up to one year of experience can apply.
• Strong verbal and written communication skills.
• Basic understanding of technical concepts and SaaS-based applications.
• Good analytical skills and familiarity with Microsoft Excel.
• Willingness to work in rotational shifts, including night shifts when required.
• Strong problem‑solving abilities and eagerness to learn new technologies.
• Ability to manage multiple tasks and work effectively with both internal teams and customers.

Internship Duration

The internship program will run for 6 months.

Roles and Responsibilities

As a Product Support Intern, you will:

Supply Chain Management

• Serve as the first point of contact for customer queries through email, chat, and phone support.
• Assist customers using Zycus Procurement and Source-to-Pay applications.
• Work closely with Technical Account Managers and cross‑functional teams to resolve customer issues.
• Support product configuration, troubleshooting, and incident resolution activities.
• Participate in User Acceptance Testing (UAT) and product validation processes.
• Contribute to process improvement initiatives, knowledge management, and automation projects.
• Analyze customer requirements and recommend appropriate solutions or workarounds.
• Ensure a high level of customer satisfaction by providing timely and effective support.

What You Will Learn

This internship offers valuable learning opportunities, including:

Recruitment & Staffing

• Practical experience working with AI-driven enterprise procurement solutions.
• Exposure to global customers and real-world business environments.
• Collaboration with diverse teams across multiple functions.
• Development of skills in customer support, problem‑solving, analytics, and enterprise software applications.

Job Description

Zycus is seeking motivated and enthusiastic fresh graduates who are eager to build a career in product support and customer success. As a Product Support Intern, you will interact with customers worldwide and work alongside experienced professionals to support Zycus’ cutting‑edge procurement platform. The role provides excellent exposure to enterprise SaaS products, customer‑facing operations, and technical support processes.

FAQs for Zycus Summer Internship 2026

1. Who is eligible to apply for the Zycus Summer Internship 2026?

Candidates pursuing or holding an MBA, B.E., or B.Tech degree in disciplines such as Computer Science, Information Technology, Electronics, Mechanical Engineering, or related fields are eligible to apply. Students graduating in 2025 or later can apply for this internship.

Internships

2. Can freshers apply for the Zycus Product Support Intern role?

Yes, freshers are welcome to apply. Zycus is looking for candidates with 0–1 year of experience, making this an excellent opportunity for recent graduates to begin their careers.

3. What is the duration of the Zycus Internship 2026?

The internship is designed for a period of 6 months, providing interns with hands‑on experience in product support, customer interaction, and enterprise SaaS environments.

4. What skills are required for the Zycus Product Support Internship?

Candidates should have strong communication skills, basic knowledge of technical concepts and SaaS products, familiarity with MS Excel, analytical thinking abilities, and a willingness to learn and solve customer issues effectively.

5. Where is the job location for the Zycus Summer Internship 2026?

The internship will be based in Mumbai. Selected candidates will work closely with global customers and internal teams to support Zycus’ AI‑powered procurement solutions.