Senior Executive – IT Operations-MACOS

Zycus

Mumbai

On-site

INR 400,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Opportunities for career shifts

Global customer exposure

Impactful work environment

Job summary

A leading technology firm in Mumbai is seeking an IT Operations Executive to manage and resolve technical issues related to Windows and O365 applications. Candidates should have over 2 years of experience in IT operations, strong troubleshooting skills, and proficiency in Microsoft tools like Intune. The role involves collaborating with teams and supporting both local and overseas users. This is a full-time position with opportunities for impact and growth within the organization.

Qualifications

2+ years of experience in IT operations, system administration, or technical support.
Strong knowledge of Windows 10/11, O365, Outlook, Microsoft Teams, OneDrive, and Intune.
Hands-on experience with IT hardware troubleshooting.

Responsibilities

Install, configure, diagnose, and resolve technical issues related to Windows OS and business applications.
Manage and troubleshoot O365 services such as Outlook and Teams.
Automate IT operations tasks to improve efficiency.

Skills

Windows 10/11

O365

PowerShell scripting

IT hardware troubleshooting

Communication

Education

Bachelor's degree in a technical field

Tools

Intune

Microsoft Teams

OneDrive

Job description

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About Us

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.

Zycus is an equal opportunity employer. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

We are looking for an experienced IT Operations Executive to manage and resolve technical issues related to Microsoft products, IT peripherals, and system deployments. The ideal candidate should have hands‑on experience with Microsoft client operating systems, O365 applications, and endpoint management tools like Intune. This role requires strong troubleshooting skills, effective communication, and the ability to support both local and overseas users.

Key Responsibilities

Install, configure, diagnose, and resolve technical issues related to Windows 10/11, Outlook, O365, MS Office, and business applications.
Manage and troubleshoot O365 services such as Outlook, Microsoft Teams, OneDrive, and Intune.
Automate IT operations tasks, including device provisioning, software deployments, patch management, and routine troubleshooting.
Implement and maintain scripts (PowerShell, Python, or similar) to automate IT processes, improving efficiency and reducing manual workload.
Install, configure, and troubleshoot IT peripherals, including laptops, thin clients such as VDI, printers, and scanners.
Handle migration and deployment of laptops as per company standards.
Provide remote IT support for overseas customers using tools like MS Teams and Windows Remote Assistance.
Perform laptop security maintenance, antivirus updates, and patch management.
Collaborate with cross‑functional teams to optimize IT workflows and introduce automation where possible.
Communicate with technical and non‑technical stakeholders to resolve IT issues efficiently.

Required Skills & Experience

2+ years of experience in IT operations, system administration, or technical support.
Strong knowledge of Windows 10/11, O365, Outlook, Microsoft Teams, OneDrive, and Intune.
Experience with PowerShell scripting or other automation tools to streamline IT processes.Hands‑on experience with IT hardware troubleshooting (laptops, desktops, printers, scanners).
Familiarity with remote support tools and troubleshooting techniques.
Ability to analyze repetitive IT issues and propose automation solutions.
Excellent problem‑solving skills and ability to communicate technical issues to non‑technical users.

Preferred Qualifications

Bachelor's degree in a technical field (e.g., Computer Science, Information Technology, Electronics, or related disciplines).
Experience in enterprise IT environments with hybrid work models.
Prior experience in global IT support handling overseas users.
Knowledge of RPA (Robotic Process Automation) tools for IT service automation would be an added advantage.

Five Reasons Why You Should Join Zycus

Cloud Product Company: We are a Cloud SaaS Company, and our products are created using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
A Market Leader: Zycus is recognized by Gartner as a Leader in Procurement Software Suites.
Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization.
Get a Global Exposure: You get to work and deal with our global customers.
Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects, offering data-driven actionable insights for quicker and smarter decisions. Its conversational AI offers a B2C‑type user experience to the end‑users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore.

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