Zonal Manager

Orange Health; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Market competitive salary with bi-annual increments

Great stock option policy

Collaborative work culture

Opportunity to impact health and well-being

Job summary

A leading health tech company in India is seeking a Retail Manager to oversee strategy and operations for their collection centres. The ideal candidate will have over 5 years of experience in sales strategies and P&L management, along with strong leadership and interpersonal skills. This role offers a market-competitive salary and a collaborative culture. Key responsibilities include ensuring excellent customer service, maintaining inventory standards, and managing staff training and performance.

Qualifications

• 5+ years of deep understanding of sales strategies and P&L management.
• Experience managing stock levels, ordering, and preventing overstock.
• Prior experience managing multiple retail stores.

Responsibilities

• Ensure excellent customer service and maintain customer NPS.
• Maintain SOPs for opening, closing, and cleanliness.
• Conduct BTL activities and maintain the P&L of each store.
• Ensure compliance with company policies and handle cash and financial transactions.
• Assist in recruiting, training, and monitoring staff.

Skills

Sales strategies

Stock management

Escalation Management

Supervisory experience

Leadership skills

Interpersonal skills

Organizational abilities

MS Office proficiency

Job description

About the company:

Orange Health is India’s leading on‑demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

About the Role:

As a part of the retail team will manage strategy, sales and operational efficiency and NPS for all the company owned collection centres assigned to you.

Why join us?

• Market competitive salary with bi‑annual increments.
• Great stock option policy with rights to exercise 10 years post exit.
• Well known for a collaborative culture with a top 10% rating on Glassdoor.
• Fastest‑growing health tech company in India with marquee investors.
• Opportunity to build a product that will have a significant impact on people's health and well‑being.

Roles and Responsibilities:

• Customer Service: Ensure excellent customer service at all times and maintain the customer NPS.

• Store Operations: Ensure all opening, closing and cleanliness SOPs are being taken care of maintaining the inventory, stock rotation and attendance.
• Sales and Marketing: Conduct BTL activities and maintain the P&L of each store. Analysing the market and being aware of trends and competitor activities.
• Administrative Duties: Ensure compliance with company policies and procedures, Handle Cash, POS systems and maintain financial transactions accurately along with maintaining the petty cash.
• People Management: Assist in recruiting, training and monitoring the staff. Solve the queries of staff and keep them motivated to achieve the sales and target. Maintain NPS of all the store emedics. Maintain records of overtime and weekly roster.

Skills we are looking for:

• 5+ years of deep understanding of sales strategies and maintain P&L of the retail stores.
• Ability to manage stock levels, ordering, and ensuring no overstock of products for the respective stores.
• Has experience in Escalation Management.
• Has prior experience in managing multiple retail stores.
• Proven experience in a supervisory role in retail or a similar environment.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and familiarity with retail management software.