Zonal Key Account Manager

Mahindra And Mahindra Ltd.

Dadri

On-site

INR 1,800,000 - 2,800,000

Full time

2 days ago

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Job summary

Mahindra & Mahindra Ltd. in India is seeking an experienced Zonal Head - Customer Care with a strong track record in the auto and service sector.

You will lead regional customer care initiatives, roll out service strategies, and oversee cross-functional teams to achieve customer satisfaction and business targets. The role requires 8–12 years of relevant experience, an MBA or BE in engineering, and a proven ability to manage budgets, negotiate with suppliers, and coordinate with dealers and

Qualifications

MBA or BE with relevant management experience in auto/service sector.
Minimum 8–12 years in Auto/Service industry.
Experience as Zonal Head or senior customer care role.
Experience leading service strategy and/or spares teams.

Responsibilities

Lead customer care initiatives across the zonal region.
Drive service strategy, KPI monitoring and budget adherence.
Collaborate with internal stakeholders to meet project deadlines.

Skills

Project Execution

Project Management

Budgeting & Costing

Negotiation

Project Planning & Execution

Productivity Improvement

Stakeholder Management

Sustainability

Strategic Planning

Team Management

Dealer Capability Building

Training & Development

Customer Orientation

Product Knowledge

Spare Parts Strategy

Dealer Relationship Management

Business Case Development

Performance Management

Demand Forecasting

Market Acumen

Customer Centricity

Service Management

Warranty Management

Education

MBA

Bachelor of Engineering

Bachelor of Engineering in Mechanical

Bachelor of Engineering in Automobile

Bachelor of Engineering in Production

Job description

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Know- how of Project Execution/Methodology-Preferably Warehousing exposure. Execution of the Project. Warehouse Design Know -How. Coordination with multiple internal stakeholder to achieve Project deadline. Estimation of annual capital budget. Compilation of budget. Techno commercial Negotiation. PR,PO Release in SAP. Follow up with supplier. Follow up with account for supplier payment. Commissioning/hand over of assets. Budget Estimates. Budget Monitoring. Project Monitoring in MS Project. System Adherence. LOI Preparation. Requisition process. Statutory Approvals for various equipment. Document Control. Document Preparation in line with IMS stand ards. SOP preparation. To lead and implement select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc by aligning internal and external stakeholders and devising implementation strategies Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives. To lead the digital initiatives towards delivering convenience to customers and to be vigilant to maintain our brand art par or even ahead of competition Analyze developments in the market to identify inputs into strategic planning. Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results Undertaking appropriate dealer capability building initiatives to augment strategic imperatives. Creating infrastructures and networks art strategic locations, keeping in mind a long-term vision. To lay down the down the controlling guidelines in Spares Policy by comparisons with set policies, analysis of future targets, and review of market requirements, business terms and conditions. To ensure capability building through training Parts managers through an established training model based on the training needs identification

Preferred Industries

Education Qualification

MBA; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production

General Experience

8-12 years in Auto/Service industry

Critical Experience

Zonal Head - Customer Care and exposure to Customer Care.Played a lead role in rolling out a Customer Centric Project.Having led Service Strategy and/or Spares Business Teams

System Generated Core Skills