Zonal Channel Head

Yes Bank; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Yes Bank seeks an experienced Regional Leader in Retail and Affluent Banking to drive CA/SA book growth and cross-sell across TPP, CMS, TFX, POS, and Business Banking. You will engage with regional leadership to align with business objectives and manage performance KPIs.

Ideal candidates have 15–17 years in Retail Banking product teams, with leadership experience. The role emphasizes governance, customer focus, and stakeholder collaboration to deliver sustainable results.

Qualifications

• Graduate or Masters from a recognized university.
• 15-17 years Retail Branch Banking/ CA/SA product teams experience essential.
• 15-17 years Retail Branch Banking/ CA/SA product teams with at least 5-7 years in regional leadership role preferred.

Responsibilities

• Takes effective decisions for his function/role/channel, focusing on the overall business objective and engagement with regional/zonal leadership across Retail and Affluent Banking units.
• Drive the solution-based CA/SA hook strategy by cross selling TPP, CMS, TFX, POS, Business Banking to ensure sustainable CA/SA AMB growth.
• Tracks channel productivity and daily book movement while maintaining quality in line with organizational and regulatory objectives.
• Engages with top management and articulates progress on defined business objectives.
• Monitors and enables achievement of goals and KPIs and guides performance management processes.

Skills

Customer focus

Leadership

Drive for results

Influence

Integrity

People development

Change enablement

Team building

Education

Graduate or Masters degree

Job description

KEY RESPONSIBILITIES & KPIS OF THE ROLE Responsibilities KPIs Strategy and Planning

• Takes effective decisions for his function/role/channel, focusing on the overall business objective and accordingly augment his engagement with the regional/zonal leadership across Retail and Affluent Banking units


• Effectively uses positive influences and counters negative influencers to drive and meet his business objectives


• Should have the ability to effectively engage with top management and articulate/present the progress on defined business objectives

Policies, Processes & Procedures

• NA

Business Development

• Accountable for building the overall CA/SA book for the Retail/Affluent Banking Units.


• Drive the solution-based CA/SA hook strategy by cross selling TPP, CMS, TFX, POS, Business Banking thereby ensuring sustainable CA/SA AMB growth


• Tracks channel productivity across parameters and monitors daily book movement.


• Responsible to maintain the quality of CA/SA business in line with the stated organization and regulatory objectives.


• Responsible for deepening the relationship through M+N, M+1 & M0 strategy.


• Provides expertise to field teams on overall CA/SA business that includes Acquisition, Retention and Enhancements in CA/SA AMBs for Retail/Affluent Banking units.

Customer Relationship Management

• NA

Risk and Internal Control

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager.


• Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs.

People Management

• Monitors and enables the achievement of goals and KPIs and ensures effective implementation of performance management process


• Handling internal and external stakeholders and to demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment


• Nurtures talent within the field team by providing required guidance and timely feedback through periodic one-on-one sessions

SECTION V: OPERATING NETWORK Internal Regional Heads, Cluster Heads, Branch Managers and Senior Sales Managers External

SECTION VI: ROLE PROFILE REQUIREMENTS Education Essential:

Graduate or Masters from a recognized university

Preferred:

Graduate or Masters from a recognized university Experience Essential: 15-17 years Retail Branch Banking/ CA/SA product teams

Preferred:

15-17 years Retail Branch Banking/ CA/SA product teams with at least 5-7 years in regional leadership role

Competencies CORE COMPETENCIES LEADERSHIP/ BEHAVIORAL COMPETENCIES

• Customer and Quality Focus


• Professional Entrepreneurship


• Drive for Results


• Influence and Impact


• Integrity


• Lead and Develop people


• Enables Change


• Build transparent and inclusive teams