YRGCARET1086

Yrgcare; Tiruvannamalai; On-site; INR 600,000 - 900,000; Full time

Job summary

YRGMERF, established NGO in India, is seeking an IT Infrastructure Engineer to maintain and enhance our IT backbone across on-prem and cloud environments. You will support network, servers, storage, security, and end-user devices, ensuring high availability and performance for critical health programs.

The role requires strong problem-solving abilities, experience with Active Directory, Windows/Mac/OS, NAS and cloud platforms, plus a proactive, service-oriented approach in a dynamic environment.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology.
• Minimum 4 years of professional experience in IT infrastructure, networking, or systems support roles.
• Strong knowledge of Microsoft Active Directory administration.
• Experience supporting Windows 7–10, Mac OS, Android, and iOS environments.
• Familiarity with NAS systems, cloud storage, and cloud platforms such as Azure or Tencent Cloud.
• Strong troubleshooting skills across hardware, software, networking, and Office 365 environments.
• Understanding of IT security practices, endpoint management, and system monitoring.
• Strong organisational, analytical, and time-management skills.

Responsibilities

• Support the planning, deployment, implementation, and maintenance of IT infrastructure systems.
• Assist in hardware implementation, software configuration, and network capability enhancement.
• Monitor infrastructure environments to ensure optimal system performance and availability.
• Support data backup processes, disaster recovery planning, and infrastructure maintenance activities.
• Perform troubleshooting and resolution of hardware, software, network, and connectivity issues.
• Assist in server, storage, and network administration activities.
• Support Microsoft Active Directory administration and endpoint management.
• Assist in maintaining IT security systems and ensuring infrastructure compliance standards.
• Support patch management, provisioning, and automation of endpoint devices where applicable.
• Assist in log analysis, system monitoring, and troubleshooting of operational issues.
• Support NAS and NAS-to-Cloud configurations and cloud platform integrations.
• Provide Help Desk and desktop support services for organisational users.
• Support Windows, Mac OS, Android, and iOS device troubleshooting and maintenance.
• Assist users with Microsoft Office 365 applications, Exchange Online, and email-related issues.
• Provide technical guidance and user support for hardware and software systems.

Skills

Active Directory

Windows Support

Mac OS support

Networking

Cloud platforms

Office 365

Security hygiene

Documentation

Troubleshooting

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Azure

Tencent Cloud

NAS

Office 365

Job description

Establishedin 1993, YRGMERF is a pioneering non-governmental organisation in India,committed to transforming lives through integrated healthcare, inclusivepartnerships, and forward-looking research. Grounded in the values of integrityand sustainability, we address both immediate and evolving societal challengesempowering communities to attain equitable and lasting health outcomes. Weprovide comprehensive services across prevention, care, support, and treatment,particularly for those affected by HIV and other infectious diseases.

RoleOverview

TheIT Infrastructure Engineer will support the organisation’s IT infrastructureoperations, including network systems, hardware, security, cloud environments,and end-user support. The role is responsible for ensuring reliableinfrastructure performance through effective implementation, maintenance,troubleshooting, monitoring, and technical support services.

Theideal candidate will possess strong technical expertise, problem-solvingcapabilities, and the ability to work in dynamic environments requiring bothfield and remote infrastructure support.

KeyResponsibilities

InfrastructureOperations and Support

• Supportthe planning, deployment, implementation, and maintenance of IT infrastructuresystems.
• Assistin hardware implementation, software configuration, and network capabilityenhancement.
• Monitorinfrastructure environments to ensure optimal system performance andavailability.
• Supportdata backup processes, disaster recovery planning, and infrastructuremaintenance activities.
• Performtroubleshooting and resolution of hardware, software, network, and connectivityissues.
• Assistin server, storage, and network administration activities.
• SystemsAdministration and Security
• SupportMicrosoft Active Directory administration and endpoint management
• Assistin maintaining IT security systems and ensuring infrastructure compliancestandards.
• Supportpatch management, provisioning, and automation of endpoint devices whereapplicable.
• Assistin log analysis, system monitoring, and troubleshooting of operational issues.
• SupportNAS and NAS-to-Cloud configurations and cloud platform integrations.

Helpdeskand User Support

• ProvideHelp Desk and desktop support services for organisational users.
• SupportWindows, Mac OS, Android, and iOS device troubleshooting and maintenance.
• Assistusers with Microsoft Office 365 applications, Exchange Online, andemail-related issues.
• Providetechnical guidance and user support for hardware and software systems.
• Supportvideo conferencing systems and communication platforms.

Documentationand Process Improvement

• Assistin documenting existing IT infrastructure environments and configurations.
• Supportdevelopment of installation, operational, and upgrade procedures.
• Researchand recommend improvements to infrastructure processes and systems.
• Supportpreparation of technical documentation, reports, and operational records.
• Collaboratewith supervisors and internal teams to strengthen IT operations and servicedelivery.

Qualifications & Skills

• Bachelor’sdegree in Computer Science, Information Technology, or a related field.
  
• Minimum4 years of professional experience in IT infrastructure, networking, or systemssupport roles.
  
• Strongknowledge of Microsoft Active Directory administration.
  
• Experiencesupporting Windows 7–10, Mac OS, Android, and iOS environments.
  
• Familiaritywith NAS systems, cloud storage, and cloud platforms such as Azure or TencentCloud.
  
• Strongtroubleshooting skills across hardware, software, networking, and Office 365environments.
  
• Understandingof IT security practices, endpoint management, and system monitoring.
  
• Strongorganisational, analytical, and time-management skills.
  
• Abilityto work independently and collaboratively in high-pressure operationalenvironments.
  
• Languages-English and local dialects are an advantage.
  
• Strongattention to detail and problem-solving ability.
  
• Proactiveand solution-oriented approach to infrastructure support.
  
• Abilityto manage multiple priorities and technical issues simultaneously.
  
• Dependable,reliable, and improvement-focused work ethic.
  
• Stronginterpersonal and communication skills.
  
• Abilityto adapt to changing operational and technology environments.
  

YRGis an equal-opportunity organisation. At YRG, we are committed to supportinginclusion and diversity as part of our values. We celebrate differences inabilities, sexual orientation, ethnicity, faith, and gender. Our team arepeople with different strengths, experiences, and backgrounds, who share apassion for improving people's lives.