IT Infrastructure Engineer

YRG; Chennai District; On-site; INR 630,000 - 770,000; Full time

Job summary

YRG in Chennai is seeking an IT Infrastructure Engineer to support the organization’s IT operations, ensuring reliable performance through effective implementation and troubleshooting of infrastructure systems.

The successful candidate will have a Bachelor’s degree in Computer Science and at least 4 years of relevant experience in infrastructure roles, alongside strong skills in Active Directory administration and various operating systems.

The role involves providing desktop support and documenting IT systems, adhering to the principles of equality and diversity.

Qualifications

• Minimum 4 years of professional experience in IT infrastructure or systems support roles.
• Strong troubleshooting skills in various environments.
• Ability to work independently and collaboratively in high-pressure situations.

Responsibilities

• Support planning and implementation of IT infrastructure systems.
• Provide Help Desk and desktop support services for users.
• Assist in documenting IT infrastructure environments and processes.

Skills

Microsoft Active Directory administration

Troubleshooting across hardware, software, networking

Knowledge of Windows 7-10, Mac OS, Android, and iOS

Familiarity with NAS systems and cloud platforms

Organizational and time-management skills

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft Office 365

Cloud platforms such as Azure or Tencent Cloud

Job description

About YRG MERF

Established in 1993, YRGMERF is a pioneering non‑governmental organisation in India, committed to transforming lives through integrated healthcare, inclusive partnerships, and forward‑looking research. Grounded in the values of integrity and sustainability, we address both immediate and evolving societal challenges, empowering communities to attain equitable and lasting health outcomes. We provide comprehensive services across prevention, care, support, and treatment, particularly for those affected by HIV and other infectious diseases.

Job Information

• Job Opening ID: YRGCARET1086
• Work Experience: 5‑8 years
• Industry: NGO/Social Services
• City: Chetpet
• State/Province: Chennai
• Zip/Postal Code: 600031
• Salary (per annum): ₹700,000

Role Overview

The IT Infrastructure Engineer will support the organisation’s IT infrastructure operations, including network systems, hardware, security, cloud environments, and end‑user support. The role is responsible for ensuring reliable infrastructure performance through effective implementation, maintenance, troubleshooting, monitoring, and technical support services.

The ideal candidate will possess strong technical expertise, problem‑solving capabilities, and the ability to work in dynamic environments requiring both field and remote infrastructure support.

Key Responsibilities

Infrastructure Operations and Support

• Support planning, deployment, implementation, and maintenance of IT infrastructure systems.
• Assist in hardware implementation, software configuration, and network capability enhancement.
• Monitor infrastructure environments to ensure optimal system performance and availability.
• Support data backup processes, disaster recovery planning, and infrastructure maintenance activities.
• Perform troubleshooting and resolution of hardware, software, network, and connectivity issues.
• Assist in server, storage, and network administration activities.
• Provide systems administration and security support.
• Support Microsoft Active Directory administration and endpoint management.
• Assist in maintaining IT security systems and ensuring infrastructure compliance standards.
• Support patch management, provisioning, and automation of endpoint devices where applicable.
• Assist in log analysis, system monitoring, and troubleshooting of operational issues.
• Support NAS and NAS‑to‑Cloud configurations and cloud platform integrations.

Helpdesk and User Support

• Provide Help Desk and desktop support services for organisational users.
• Support Windows, Mac OS, Android, and iOS device troubleshooting and maintenance.
• Assist users with Microsoft Office 365 applications, Exchange Online, and email‑related issues.
• Provide technical guidance and user support for hardware and software systems.
• Support video conferencing systems and communication platforms.

Documentation and Process Improvement

• Assist in documenting existing IT infrastructure environments and configurations.
• Support development of installation, operational, and upgrade procedures.
• Research and recommend improvements to infrastructure processes and systems.
• Support preparation of technical documentation, reports, and operational records.
• Collaborate with supervisors and internal teams to strengthen IT operations and service delivery.

Requirements

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 4 years of professional experience in IT infrastructure, networking, or systems support roles.
• Strong knowledge of Microsoft Active Directory administration.
• Experience supporting Windows 7‑10, Mac OS, Android, and iOS environments.
• Familiarity with NAS systems, cloud storage, and cloud platforms such as Azure or Tencent Cloud.
• Strong troubleshooting skills across hardware, software, networking, and Office 365 environments.
• Understanding of IT security practices, endpoint management, and system monitoring.
• Strong organisational, analytical, and time‑management skills.
• Ability to work independently and collaboratively in high‑pressure operational environments.
• Languages: English and local dialects are an advantage.

Desirable Attributes

• Strong attention to detail and problem‑solving ability.
• Proactive and solution‑oriented approach to infrastructure support.
• Ability to manage multiple priorities and technical issues simultaneously.
• Dependable, reliable, and improvement‑focused work ethic.
• Strong interpersonal and communication skills.
• Ability to adapt to changing operational and technology environments.

Equal Opportunity Statement

YRG is an equal‑opportunity organisation. At YRG, we are committed to supporting inclusion and diversity as part of our values. We celebrate differences in abilities, sexual orientation, ethnicity, faith, and gender. Our team consists of people with different strengths, experiences, and backgrounds, who share a passion for improving people’s lives.