Workshop Manager

SHRI RADHAMADHAV TWO WHEELERS LLP; Mathura; On-site; INR 167,000 - 268,000; Full time

Job summary

SHRI RADHAMADHAV TWO WHEELERS LLP in Mathura (UP) seeks an experienced Workshop Manager to oversee the service workshop operations, ensuring quality repairs, timely servicing, and customer satisfaction.

The ideal candidate has 5–8 years in an automobile service environment, a Diploma/Bachelor in Mechanical/Automobile Eng, and proven supervisory skills to lead technicians, advisors, and workshop staff toward achieving KPIs and safe, compliant operations.

Qualifications

• Diploma or Bachelor's in Mechanical/Automobile Eng (preferred).
• 5–8 years in automobile service workshop.
• Supervisory/managerial experience preferred.

Responsibilities

• Manage day-to-day workshop activities.
• Ensure timely vehicle servicing and repairs.
• Monitor workshop productivity and efficiency.
• Allocate work to technicians based on skill level.
• Ensure proper job card management and timely job closure.
• Supervise Service Advisors, Technicians, Helpers, and Workshop Staff.
• Conduct daily morning meetings and job allocation.
• Train and motivate the workshop team.
• Monitor employee attendance, discipline, and performance.
• Identify training requirements and coordinate skill development.
• Ensure high-quality service delivery.
• Handle customer complaints and technical issues effectively.
• Monitor customer feedback and implement corrective actions.
• Maintain high Customer Satisfaction Index (CSI).
• Ensure repairs are completed as per manufacturer guidelines.
• Perform final quality inspection before vehicle delivery.
• Reduce repeat repairs and warranty rejections.
• Monitor workshop cleanliness and 5S implementation.
• Achieve monthly labor revenue targets.
• Increase workshop sales through value-added services.
• Promote AMC, extended warranty, accessories, and genuine spare parts.
• Monitor technician productivity and workshop profitability.
• Coordinate with the Parts Department for timely spare availability.
• Minimize vehicle waiting time due to parts shortages.
• Ensure proper parts usage and inventory control.
• Ensure correct warranty claim documentation.
• Monitor warranty claim approvals and rejections.
• Maintain compliance with manufacturer warranty policies.
• Ensure workplace safety standards are followed.
• Maintain workshop tools and equipment.
• Ensure compliance with environmental and company regulations.
• Conduct periodic safety inspections.
• Prepare daily, weekly, and monthly workshop performance reports.
• Track KPIs such as:
• Workshop Revenue
• Technician Productivity
• Technician Efficiency
• Bay Utilization
• Customer Satisfaction (CSI)
• Repeat Repair Rate
• Warranty Claim Status
• Service Load
• Vehicle Delivery Time

Skills

Leadership

Team management

Communication

Customer handling

Two-wheeler knowledge

Problem solving

Education

Diploma or Bachelor's in Mechanical/Automobile Engineering

Job description

Job Summary

The Workshop Manager is responsible for managing the complete service workshop operations, ensuring high-quality repairs, customer satisfaction, efficient manpower utilization, revenue growth, and compliance with company standards and safety guidelines.

Key Responsibilities

1. Workshop Operations

• Manage day-to-day workshop activities.
• Ensure timely vehicle servicing and repairs.
• Monitor workshop productivity and efficiency.
• Allocate work to technicians based on skill level.
• Ensure proper job card management and timely job closure.

2. Team Management

• Supervise Service Advisors, Technicians, Helpers, and Workshop Staff.
• Conduct daily morning meetings and job allocation.
• Train and motivate the workshop team.
• Monitor employee attendance, discipline, and performance.
• Identify training requirements and coordinate skill development.

3. Customer Satisfaction

• Ensure high-quality service delivery.
• Handle customer complaints and technical issues effectively.
• Monitor customer feedback and implement corrective actions.
• Maintain high Customer Satisfaction Index (CSI).

4. Quality Control

• Ensure repairs are completed as per manufacturer guidelines.
• Perform final quality inspection before vehicle delivery.
• Reduce repeat repairs and warranty rejections.
• Monitor workshop cleanliness and 5S implementation.

5. Revenue & Business Development

• Achieve monthly labor revenue targets.
• Increase workshop sales through value-added services.
• Promote AMC, extended warranty, accessories, and genuine spare parts.
• Monitor technician productivity and workshop profitability.

6. Spare Parts Coordination

• Coordinate with the Parts Department for timely spare availability.
• Minimize vehicle waiting time due to parts shortages.
• Ensure proper parts usage and inventory control.

7. Warranty Management

• Ensure correct warranty claim documentation.
• Monitor warranty claim approvals and rejections.
• Maintain compliance with manufacturer warranty policies.

8. Safety & Compliance

• Ensure workplace safety standards are followed.
• Maintain workshop tools and equipment.
• Ensure compliance with environmental and company regulations.
• Conduct periodic safety inspections.

9. Reporting

• Prepare daily, weekly, and monthly workshop performance reports.
• Track KPIs such as:
• Workshop Revenue
• Technician Productivity
• Technician Efficiency
• Bay Utilization
• Customer Satisfaction (CSI)
• Repeat Repair Rate
• Warranty Claim Status
• Service Load
• Vehicle Delivery Time

Qualifications

• Diploma or Bachelor's Degree in Mechanical/Automobile Engineering (preferred).
• 5–8 years of experience in an automobile service workshop.
• Previous supervisory or managerial experience preferred.

Skills Required

• Strong leadership and team management.
• Excellent communication and customer handling skills.
• Good technical knowledge of two-wheelers.
• Problem-solving and decision-making ability.

Key Performance Indicators (KPIs)

• Workshop Revenue Achievement
• Labor Productivity
• Technician Efficiency
• Customer Satisfaction (CSI)
• First-Time Fix Rate
• Repeat Repair Percentage
• Warranty Claim Approval Rate
• Average Turnaround Time (TAT)
• Service Retention
• Team Attendance and Productivity

Working Conditions

• Full-time position.
• Based in the dealership workshop.
• May require extended working hours during peak service periods.

This job description is well-suited for a TVS two-wheeler dealership workshop and can be included in your HR manual or employee appointment documentation.

Pay: ₹15,000.00 - ₹24,000.00 per month

Work Location: In person