Ticket Specialist

Genius Consultants; Pune District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Two-way cab facility

Rotational night shifts

Job summary

Genius Consultants in Pune (Kharadi) seeks an experienced IT Support professional to handle ticketing, service desk and workplace support tasks. Minimum 4 years in high-volume, SLA-driven environments are required; you will manage complex customer cases from intake to verified resolution and collaborate across multiple systems.

Excellent English communication is essential. You must demonstrate strong prioritization to handle large ticket volumes without compromising quality, and be comfortable

Qualifications

• Minimum 4 years of experience in ticket support, service desk or similar operations.
• Experience in high-volume, SLA-driven environments.
• Experience handling complex multi-stakeholder cases from intake to resolution.
• Excellent written and verbal English communication.
• Strong prioritization and ability to manage high volumes with quality and analytical thinking.
• Experience with ticketing platforms and case management systems.
• Proficiency in knowledge management tools and operational documentation.

Responsibilities

• Handle end-to-end multi-stakeholder support cases from intake to resolution.
• Work across multiple systems simultaneously to resolve tickets.
• Maintain knowledge management and operational documentation.
• Communicate clearly and professionally in written and spoken English.

Skills

Ticketing platforms

English communication

High-volume SLA

Analytical thinking

Multi-system navigation

Tools

Knowledge management tools

Case management systems

Job description

Address : Kharadi

1. Working Days: 6 days a week candidates should be flexible with rotational shifts (including night shifts)


2. Transport: Two-way cab facility will be provided


3. Payroll ; JLL

Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments

Experience working within high-volume, SLA-driven support organizations in global or multi-regional environments

Demonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneously

Exceptional written and verbal English communication skills

Strong prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capability

Experience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentation