Walk-in Interviews - Workplace Ticket Specialist/ Senior Live Chat

Jones Lang Lasalle Property Consultants; Pune District; Presencial; INR 600 000 - 1 200 000; Tempo integral

Resumo da oferta

Jones Lang Lasalle Property Consultants seeks an experienced support professional to handle ticket and live chat interactions in a fast-paced, global environment. The role requires 4+ years in operational support, 6+ years in customer-facing channels, and a 60+ WPM typing speed.

You will navigate multiple systems to resolve complex cases with strong English communication. Ideal candidates excel at prioritization under high volume, work with enterprise ticketing platforms, and deliver superior

Qualificações

• 4+ years in ticket/operational support environments.
• 6+ years supporting customers/employees via live chat, service desk or CSR channels.
• 4+ years in real-time, multi-concurrency live chat environments.
• Experience in high-volume, SLA-driven support in global/multi-regional settings.
• Typing speed 60+ WPM with high accuracy.
• Proven ability to resolve complex multi-stakeholder cases independently.
• Excellent English communication, both written and spoken.
• Strong prioritization to manage high volumes without quality loss.
• Proven experience with enterprise ticketing and case management systems.

Conhecimentos

Ticket Support

Live Chat Support

Real-time Chat

High-volume SLA

Typing 60+ WPM

Multi-stakeholder handling

Analytical problem solving

English communication

Prioritization

Ticketing platforms

Customer service excellence

Descrição da oferta de emprego

• Minimum 4 years of experience in Ticket Support, Service Desk, Employee Support, Workplace Support, Contact Center Operations, IT Support, or similar operational support environments
• Minimum 6 years of experience supporting customers/employees through Live Chat, Service Desk, Contact Center, or Workplace Support
• Minimum 4 years of primary experience in a real-time, multi-concurrency live chat environment (standalone call center phone experience alone does not qualify)Experience working within high-volume, SLA-driven support organizations in global or multi-regional environmentsDemonstrated typing speed of 60+ WPM with high accuracyDemonstrated experience working in complex, multi-stakeholder customer cases from intake through verified resolution, comfortable working across multiple systems simultaneouslyProven ability to break down complex, multi-layered problems and drive resolution independently without constant escalationExceptional written and verbal English communication skillsExcellent written English and business communication skills suited to real-time, high-pressure professional interactions; additional language proficiency is a plusStrong prioritization skills with the ability to manage high volumes without quality degradation with critical thinking and analytical capabilityProven experience with enterprise ticketing platforms, chat systems, and case management systemsExperience with ticketing platforms and case management systems and strong proficiency using knowledge management tools and operational documentationProven track record of delivering superior customer service in a high-volume, real-time environment