Workspace Experience Enabler

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 550,000 - 650,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Workspace Experience Enabler to deliver a customer-centric workspace environment. You will serve as the primary contact for daily needs, coordinating with internal teams to ensure a seamless experience for occupants and guests on-site.

The role requires 2+ years in hospitality, a degree in Hotel Management or related field, and strong communication, organization, and leadership skills to thrive in a fast-paced setting.

Qualifications

• 2+ years in hospitality– hotels, aviation, coworking spaces.
• Bachelor's degree in Hotel Management or related field.
• Able to adapt in a fast-paced environment and meet client needs.
• Strong communication and organizational skills.

Responsibilities

• Be the single point of contact for daily Workspace needs on office floors.
• Engage with occupants and guests to deliver a superior experience.
• Collaborate with GRE and account teams to ensure consistent service delivery.
• Lead and train a small team to maintain high standards of hospitality.

Skills

Customer service

Verbal and written communication

Conflict management

Team leadership

Problem solving

Adaptability

Education

Bachelor's degree in Hotel Management

Bachelor's degree in Business or related field

Tools

MS Office

Excel

Job description

Workspace Experience Enabler### Workspace Experience EnablerApply: On-site: Mumbai, MH: Full time: Posted Today: REQ535828**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.## **Workspace Experience Enabler**## **Work Dynamics** **What this job involves:**This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. **Sounds like you ? to apply you need to have:*** Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces* An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.* Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements* Strong analytical, organization and administration skills* Excellent communication verbal and written* Must be customer focused and be proactive in establishing customer relationships* Proven ability to function effectively as part of a team* Demonstrates proactive & professional approach to customer service and stakeholder engagement* Has a natural hospitality-orientated communications acumen* Ability to interact with a wide range of client staff, including senior levels* Ability to manage conflict and balance between client and firm requirements* Has a customer service oriented attitude* Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels* Proven ability to manage multiple and complex operational matters on a daily basis* lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels* Capacity to deal with ambiguity and solve complex problems effectively* Analytical, proven ability to solve problems using a quantitative approach* Proven ability to employ holistic approaches and looks at long term solutions* Natural communicator who enjoys engaging at all levels* Creative mindset* Self-motivated and confident* Exhibits honesty & trustworthiness* Open to new ideas & willing to challenge status quo* Works well with diverse teams from various countries/cultures**What you can expect from us** You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...**Apply today!****Location:**On-site –Mumbai, MH**Scheduled Weekly Hours:**48