Workplace Experience Enabler

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India is seeking a proactive Workplace Experience Enabler to manage day-to-day workplace services. You will coordinate the Workplace team and vendors to ensure consistent service delivery aligned with SOPs and SLAs, while driving customer delight.

The ideal candidate has 3+ years in facility management or hospitality, strong communication skills, and a Bachelor's degree in facilities management or related field.

Qualifications

• Excellent verbal and written communication skills.
• Minimum of 3 years in the facility management or hospitality industry.
• Bachelor’s degree in facilities management, building, business or related field.

Responsibilities

• Manage day-to-day service delivery by Workplace team and vendor partners.
• Ensure SLAs and KPIs are met and reported on.
• Coordinate, manage and oversee workplace-related services and contractors.
• Prepare risk assessments and respond to emergencies as part of the team.

Skills

Communication skills

Education

Bachelor’s degree in facilities management

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Workplace Experience Enabler****Overall Role**This position is in its nature proactive and focused on the detail, to ensure workplaceservices are delivered to an agreed consistent standard to enable Occupant and GuestExperience based on requirements “works every time”, while maintaining safe workingpractices throughout all we do.The role actively ensures the day to day service delivery by the Workplace team and vendorpartners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail withthe Workplace Experience team to ensure service delivery to the ultimate target of creatingCustomer Delight, with agility of mind, and so service provision, to maintain this alignment.**Transforming to the Workplace Team of the future**• Commitment to deliver the best level of service every time through obsessive levelof attention detail• Ensures resets back to agreed format, including owning Clean Desk policy / Lostproperty process enactment and associated reporting to Workplace Experienceteam to allow for onward sharing with LOBs• Proactive checks to agreed schedule, reviewing ping reports from with a proportionafter business hours so Occupants come back to refreshed and clean workplace**Operations Management**• Functional operational control to deliver excellence every time• Implement service tasks, procedures and policies and measure performance• Review and spot-check suppliers/service providers performance to ensurecontractual obligations are delivered• Understand the operational & technical requirements of the site and ensure thatcurrent contracts are maintained to provide necessary supplies and services• Provide comprehensive workplace management for the office premises• Implement and manage the change control process• Resolve user's complaints and concerns with solutions and follow up• Be able to resolve problems or improve operations• Implementation of service task, procedures and policies• Prepare risk assessments for self-delivery• Assist with critical out-of-hours issues & participate as a key team member inresponses to emergency situations• Report building incident following with set escalation channels with measures andsolutions• Responsible for monitoring and managing staff performance with criteria set inIndividual Performance Management• Coordinate, manage and oversee vendors to perform a wide range of workplacerelated services• Ensure service deliverables meet SLAs and KPIs• Work with all related parties on timely delivery of all services• Ensuring up to date information on Client’s Property Services SharePoint• When necessary raise risks to Workplace Experience Site Lead for furtherinvestigation• Continuous Improvement implementation• Cost saving mind-set that drives value for service as every level• Conduct data analysis report when necessary• Support with critical out-of-hours issues & participate as a key team member inresponses to emergency situations• Resets back to agreed format, including owning Clear Deck policy / Lost propertyprocess enactment and associated reporting to Workplace Experience team toallow for onward sharing with LOBs• Proactive checks to agreed schedule, reviewing ping reports from with a proportionafter business hours so Occupants come back to refreshed and clean workplace**Sound like you? To apply you need to have:****Ideal Experience**• Excellent verbal and written communication skills• A minimum of 3 years in the facility management industry/hospitality industry• An added benefit would be a Bachelor’s degree in facilities management, building,business or other related field; however, this is not a must.**Other Personal Characteristics**• Detail focused and proactive in nature• Self-motivated• Exhibits honesty & trustworthiness• Open to new ideas & willing to challenge status quo**What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realiseyour full potential in an entrepreneurial and inclusive work environment. We will empoweryour ambitions through our dedicated Total Rewards Program, competitive pay andbenefits package.**Apply today!****Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!