Workplace Coordinator

Jones Lang LaSalle (JLL); Mumbai; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle (JLL) in Mumbai is seeking a Facilities Coordinator to assist the Facilities Manager across accounting, maintenance, vendor oversight and helpdesk tasks. The role includes administrative support, site inspections, procurement, and risk management to ensure high standards of operation.

You will collaborate with on-site stakeholders, manage contractors, and help implement safety and business continuity procedures while focusing on cost efficiency and service levels.

Formación

• Prior experience in facilities, property management, hospitality or related field (preferred).
• Knowledge of basic safety practices and incident reporting is advantageous.
• Strong communication and problem-solving abilities required.

Responsabilidades

• Provide superior customer service to meet on-site client expectations.
• Assist in management of contractors on site to ensure standards are met (inspection of vendor works).
• Assist in procurement of vendors and services as required.
• Support financial processes to ensure timely and accurate handling of purchasing and POs (in JDE).
• Conduct regular audits to ensure safety procedures on site are in place and working.
• Assist in implementing Industry Best Practice operations and conduct site inspections.
• Seek ways to reduce costs and improve operational standards while maintaining premises.
• Provide support for regular reporting packages and risk management initiatives.

Conocimientos

Facilities management

Vendor management

Customer service

Cost control

Reporting

Communication

Descripción del empleo

Job Summary

The Facilities Coordinator will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.

Responsibilities

• Client/Stakeholder Management: Provide superior customer service to meet on-site client's expectations
• Procurement Vendor Management: Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works)
• Procurement Vendor Management: Assist in the procurement of vendors and services as required
• Finance Management: Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Finance Management: Ensure prompt and accurate management of purchase orders in JDE
• Health Safety Management: Conduct regular audits to ensure safety procedures on site are in place and working
• Health Safety Management: Assist in carrying out safety procedures when needed
• Site Operations Management: Assist in the implementation of Industry Best Practice operations
• Site Operations Management: Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Site Operations Management: Seek ways to constantly reduce costs and improve operational standards
• Site Operations Management: Maintain premises in neat and good working condition at all times
• Site Operations Management: Maintain duplicate office keys in good order
• Site Operations Management: Provide support for regular reporting packages
• Risk Management: Assist in the implementation and management of property risk management program
• Risk Management: Support the implementation and monitoring of disaster recovering and business continuity plans
• Risk Management: Follow established escalation procedures and incident reporting procedures
• Risk Management: Adhere to JLL's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
• Risk Management: Achieve Key Performance Indicators and Service Level Agreement targets

Personal Competencies, Attributes Knowledge

• Prior experience in facilities, property management, hospitality or related field (preferred)
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical Electrical system, BMS system) is advantageous
• Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively
• The ability to effectively deal with stressful situations
• The ability to work independently

You also need to be

• Self-motivated; confident energetic
• Flexible - able to adapt to rapidly changing situations
• Goal-oriented - able to focus on meeting all performance targets
• A strong communicator - good presentation skills and possess strong verbal written communication skills (English local language)

Critical Competencies for Success

• Firm First mind-set
• Client Focus Relationship Management
• Project Management Organizational Skills
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm's procedures and standards
• Client Focus Relationship Management: Demonstrates ability to interact with the general client staff vendors with ease
• Client Focus Relationship Management: Demonstrates ability to manage conflict and conflicting priorities
• Client Focus Relationship Management: Demonstrates proactive professional approach to customer service
• Client Focus Relationship Management: Has a customer-oriented attitude

Location

Mumbai

Scheduled Weekly Hours

48

Job Tags

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership