Facilities Services Coordinator

JLL; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Bengaluru, India is seeking a Facilities Coordinator to support operations across multiple office spaces. The role focuses on site management, daily housekeeping coordination, reporting, and vendor liaison to ensure smooth facility services and adherence to SLAs.

As the trusted on-site contact, you will work with the site manager, help manage vendors, supervise front desk activities, and contribute to cost saving initiatives while maintaining workplace

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator - Operations

Integrated Facilities Management - Leading Global Technology company (India)

Here in India, we manage over 6.5 mn square feet of space across 21 offices.

Our client's mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client's success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client's way of working and thinking.

What this job involves:

Providing onsite supportYou will be the Site Manager's trusted right hand on all facilities-related activities. You'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team's thinking. You, too, will always have an eye on this, contributing suggestions as they arise.You'll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You'll need to ensure we hit key performance indicators and meet our service level agreements.

Key aspects:

• Monitoring of Housekeeping related activities
• Arrangement of all consumables and supplies for Client / any visits
• Preparing the Daily/Weekly and Monthly reports
• Interacting with the service & supply vendors.
• Undertake daily facility rounds and find out snags and raising proactive tickets for the same
• Effectively manage service provider teams to ensure an on time deliverable system.
• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.

Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Proactively understand the customers/ employees needs and act on them before being requested
• Maintain high standards of housekeeping of facility
• Improvements in the office aesthetics and operations as per need

Finance Management

• Accurate billing and invoicing
• Adherence to the monthly forecast
• Invoice management.

Procurement & Vendor Management

• Work on getting quotations as per site need
• Sharing indents for monthly material supply
• Zero stock out of situation

Other Key Activities

• Collecting all documents from the vendor for compliance audit
• Developing interesting & fun user engagement activities
• Signage / Poster making for site awareness.
• Managing ad hoc vendors.

Meeting the clients' facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you'll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :-Ensure messaging is consistent and in line with requests received from the user.Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.Build relationships by engaging clients in genuine, personable conversations.Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requestedYour planning and budgeting skills will also be vital to the job, as you'll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you'll be a perfect fit for the job. In this role, you will ensure everyone's health and safety by keeping safe workplace procedures in place and order. You'll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help i