Women's Hiring For Voice Service Desk Agent (Networking)

Infosys BPM Ltd.; Marunji; On-site; INR 420,000 - 540,000; Full time

Job summary

Infosys BPM seeks a Voice Service Desk Agent (Networking) in Pune with 2–3 years of experience to provide L1.5 technical support to employees, partners, and vendors. You will handle calls, tickets, emails, and proactive alerts, aiming for first-contact resolution and rapid problem-solving.

This role involves BCP activations and support across Corporate, Enterprise, and Government services, requiring networking and device knowledge (Fortinet, Meraki, Cisco) and strong documentation and

Qualifications

• Customer-centric mindset with proactive problem-solving.
• Ability to work independently in a 24/7 environment.
• High attention to detail and commitment to service excellence.

Responsibilities

• Provide L1.5 technical support to Customer employees, partners, and vendors.
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 9095% of interactions within the team without escalation.
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services.
• Handle diverse customer environments, applications, and support processes.
• Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.

Skills

Customer-centric mindset

Problem-solving

Independent work

24/7 environment awareness

Education

Graduation

Tools

Fortinet

Meraki

Cisco

Cloudphone

Voice Connect

Webex

Genesys Cloud

Job description

Women's Hiring for Voice Service Desk Agent (Networking)(Technology Support Specialist role)

Role- Technology Support Specialist -Voice Service Desk Agent (Networking)

Experience-2-3 Years

Location-Pune

Education-Graduation

Notice Period-0-15 Days only

Job Description:

Roles and Responsibilities:

• Provide L1.5 technical support to Customer employees, partners, and vendors
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 9095% of interactions within the team without escalation.
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services.
• Handle diverse customer environments, applications, and support processes.
• Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.

Support a wide range of products including (At least one skill is desirable)

• Networking (WAN, SDWAN, Fibre, 4G/5G,Firewalls)
• Devices: Fortinet, Meraki, Cisco
• Mobile: IoT, Cloud Phone, Mobile Extension
• Voice: Cloudphone, Voice Connect, Webex, Genesys Cloud

Skill / Competencies / Experience:

ESSENTIAL

• Customer-centric mindset with a proactive approach to problem-solving.
• Ability to work independently and collaboratively in a 24/7 environment.
• High attention to detail and commitment to service excellence.

PREFERRED

• 2 to 3 years in a technical service desk or 1 or 2 years in a NOC role
• Good to have Certifications in networking (e.g., CCNA,SDWAN), Microsoft, or ITIL are advantageous.
• Experience supporting enterprise environments and working with ticketing systems.
• Strong documentation and communication skills.