Service Desk Engineer

Axiom Technologies; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Axiom Technologies in Bengaluru is seeking a capable IT helpdesk professional to coordinate activities from simple to more complex plans and to provide onsite/on-call support to end-users within the desktop computing environment.

The role requires strong communication skills, experience in service desk operations, knowledge of incident handling and ticketing tools, and the ability to clear the Voice Accent assessment. Location options include Pune or Bangalore, with US night shift.

Qualifications

• Location Pune or Bangalore.
• Willing to work US night shift.
• Must clear Voice Accent (VA) assessment.

Responsibilities

• Coordinate activities from simple to complex plans to support end-users’ IT needs.
• Provide onsite/on-call assistance to end-users within the desktop computing environment to ensure timely and accurate service delivery.

Skills

Service Desk / IT Helpdesk / Technical

Strong communication skills (verbal &‑

Tools

Ticketing tools

Job description

Job Summary

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirements

• Location: Pune or Bangalore
• Shift: Candidates must be willing to work the US night shift.
• Communication: Strong verbal and written communication skills are essential.
• Assessment: Candidates must be able to clear the Voice Accent (VA) assessment.

Preferred Candidate Profile

• Experience in Service Desk / IT Helpdesk / Technical Support.
• Good knowledge of incident management, ticketing tools, and basic IT troubleshooting.
• Ability to handle user queries professionally and provide timely resolutions.
• Strong customer service and problem-solving skills.

Please prioritize candidates with strong communication skills and immediate availability, as clearing the VA assessment is a key requirement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.