WMS Production support Analyst

Mattel Global Business Services; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mattel Global Business Services in Hyderabad, Telangana, seeks an experienced professional for production and application support of AGWMS. The role focuses on L2/L3 support, incident resolution, and ongoing enhancements to Oracle PL/SQL programs and Unix scripts.

The ideal candidate has 6+ years in production support, 5+ years in Oracle PL/SQL, and hands-on experience with warehouse or supply chain applications.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, or related field.
• 6+ years of application production support experience.
• 5+ years of Oracle PL/SQL development/support experience.
• Experience supporting warehouse, logistics, or supply chain applications.

Responsibilities

• Provide L2/L3 production support for AGWMS applications.
• Investigate and resolve production incidents and operational issues.
• Perform root cause analysis and implement corrective actions.
• Monitor batch jobs, interfaces, and daemon processes.
• Support warehouse operations during business-critical incidents and escalations.
• Coordinate with business users, infrastructure teams, and vendors.
• Oracle PL/SQL development and code fixes.
• AGWMS custom program, interface, report, and label enhancements.
• Unix shell script and daemon job modifications.
• Testing, deployment, and performance improvements.

Skills

L2/L3 production support

Oracle PL/SQL

Unix shell scripting

Stakeholder communication

Education

Bachelor's degree in Computer Science, Information Systems, Supply Chain

Tools

AGWMS

Oracle Database

Job description

Role & responsibilities

Production & Application Support

• Provide L2/L3 production support for AGWMS applications.
• Investigate and resolve production incidents and operational issues.
• Perform root cause analysis and implement corrective actions.
• Monitor batch jobs, interfaces, and daemon processes.
• Support warehouse operations during business-critical incidents and escalations.
• Coordinate with business users, infrastructure teams, and vendors.
• Oracle PL/SQL development and code fixes
• AGWMS custom program, interface, report, and label enhancements
• Unix shell script and daemon job modifications
• Testing, deployment, and performance improvements

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, or related field.
• 6+ years of application production support experience.
• 5+ years of Oracle PL/SQL development/support experience.
• Experience supporting warehouse, logistics, or supply chain applications.

Key Success Factors

• Strong technical troubleshooting skills.
• Strong understanding of warehouse business processes.
• Ability to bridge technical and operational teams.
• Excellent communication and stakeholder management.
• Ability to support business-critical warehouse operations in a fast-paced environment.