Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer-focused Chat Support Specialist to join our client services team. You will provide exceptional service through chat, respond to inquiries, and resolve issues professionally while maintaining accurate CRM records to ensure a smooth customer journey.

Ideal candidates have proven experience in a customer-facing role, excellent written and verbal communication skills, and strong problem-solving abilities to address complex inquiries in a fast-paced

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to think clearly under pressure.
• Ability to work in a fast-paced environment while coordinating with other teams.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written and verbal communication

Problem-solving

Team collaboration

CRM proficiency

Multitasking

Attention to detail

Tools

CRM software

Chat support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.