Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Khordha; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated chat support professional to deliver exceptional customer service. The role focuses on resolving inquiries efficiently, maintaining clear communication, and collaborating with internal teams to enhance the overall customer experience.

Ideal candidates will have strong problem-solving skills, experience in CRM tools, and the ability to multitask in a fast-paced environment while maintaining high attention to detail.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills with clarity.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and accuracy in tasks.

Responsibilities

• Provide exceptional customer service via chat, addressing inquiries and resolving issues.
• Use problem-solving skills to handle complex customer concerns.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Keep product knowledge up to date to provide accurate information.
• Work effectively in a team to reach customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

Written communication

Verbal communication

CRM usage

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.