Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Pune, India is seeking a customer support specialist for chat-based assistance. You will respond to inquiries, resolve issues, and maintain records using CRM.

You’ll collaborate with internal teams, stay updated on products, and contribute to a positive customer experience. You will work with a team to achieve customer satisfaction goals in a fast-paced environment and develop strong communication and problem-solving skills while delivering accurate information to

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional chat-based customer service.
• Respond to inquiries and resolve issues professionally.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions in the CRM.
• Stay updated on products and services to provide accurate info.
• Work effectively in a team to meet satisfaction goals.

Skills

Customer service

Chat support

Written comms

Verbal comms

Problem solving

CRM tools

Team collaboration

Multi-tasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.