Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Lucknow; On-site; INR 240,000 - 320,000; Full time

Job summary

Talent Acquaintance in Lucknow is seeking a customer support professional to handle chat-based inquiries and resolve issues with poise. You will maintain CRM records, stay updated on products, and collaborate with internal teams to deliver outstanding service in a fast-paced environment.

Strong communication and problem-solving skills are essential for this role, with attention to detail and teamwork. The position offers opportunities to grow within a dynamic team and contribute to a

Qualifications

• Experience in a customer-facing role, preferably chat/non-voice BPO.
• Excellent written and verbal communication, ability to articulate ideas clearly.
• Strong problem-solving, critical and creative thinking.
• Able to work in a fast-paced environment with multitasking.
• Proficiency in using CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support and resolve issues professionally.
• Use problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.