Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 200,000 - 320,000; Full time

Job summary

Talent Acquaintance in India offers a chat support role focusing on delivering exceptional customer service. You will respond to inquiries, resolve issues, and maintain detailed CRM records to ensure accurate information is provided to customers.

The position requires strong communication and problem-solving abilities, with the ability to work in a fast-paced environment and collaborate with internal teams to enhance the overall customer experience.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service via chat, addressing inquiries and resolving issues.
• Resolve complex customer complaints with strong problem-solving techniques.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services for accurate information.
• Work well in a team to achieve customer satisfaction goals.

Skills

Written communication

Verbal communication

Problem solving

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.