Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Surat; In loco; INR 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Surat (India) is seeking a customer service professional to provide chat support and resolve inquiries with a high level of professionalism.

The role requires strong written communication, problem-solving, and familiarity with CRM tools to maintain accurate interaction records and ensure a positive customer experience.

Competenze

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate complex ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to multitask in a fast-paced environment.
• Proficient in CRM software and support tools.

Mansioni

• Provide exceptional customer service via chat and resolve inquiries professionally.
• Use problem-solving to address complex customer complaints.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to meet customer satisfaction goals.

Conoscenze

Customer service

Chat support

CRM software

Written communication

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.