Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Hyderabad; Presencial; INR 180 000 - 300 000; Tempo integral

Resumo da oferta

Talent Acquaintance is hiring for a chat support role in Hyderabad. The candidate will deliver exceptional customer service via chat, resolve inquiries and issues, and collaborate across teams to improve the customer experience.

You will maintain CRM records, keep product knowledge updated, and work effectively in a team to meet satisfaction targets. The role emphasizes clear written communication, problem-solving abilities, and the capacity to handle multiple tasks in a fast-paced environment.

Qualificações

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.

Responsabilidades

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Conhecimentos

Customer facing experience

Communication skills

Problem-solving

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.