Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a customer support specialist to handle chat inquiries, resolve issues professionally, and maintain records in CRM. You will use strong communication and problem-solving to help customers quickly.

Work with internal teams to improve service quality, stay updated on products, and contribute to a positive team environment to reach customer satisfaction goals. This role suits someone who thrives in a fast-paced setting and values accuracy and helpful

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication, with the ability to articulate ideas clearly.
• Strong problem-solving skills and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Experience with CRM software and support tools.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex complaints with effective problem-solving.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions in CRM.
• Continuously update knowledge of products and services to assist customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication skills

Problem-solving

Teamwork

CRM usage

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.