Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 260,000 - 480,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist focused on chat-based assistance. You will respond to inquiries, resolve issues, and maintain accurate records in the CRM.

The role emphasizes strong communication, problem-solving, teamwork, and ongoing product knowledge to deliver a high-quality customer experience.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; articulate complex ideas clearly.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Teamwork

CRM proficiency

Attention to detail

Multi-tasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.