Web Chat Executive | Customer Service | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 201,000 - 357,000; Full time

Job summary

Talent Acquaintance in Coimbatore invites applications for a Chat Support Executive to deliver outstanding customer service via chat, respond to inquiries, and resolve issues professionally, ensuring first-contact resolution wherever possible.

You will collaborate with internal teams to address complex concerns, maintain accurate CRM records, keep product knowledge up to date, and work effectively in a fast-paced, team-oriented environment to achieve high customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills, with clarity.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in using CRM software and support tools.
• Detail-oriented and focused on quality in work.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex customer complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions in CRM.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.