We are hiring AV Technical Support Specialist - US Shift

IonIdea Inc.; Bengaluru; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Pick and Drop available (work at/

Free dinner and morning breakfast (工作制

Medical Insurance

Resumo da oferta

IonIdea Inc. is seeking an experienced AV Support Engineer in Bengaluru to provide first-line technical support for video conferencing platforms (Teams, Zoom) and AV hardware. You will diagnose issues, configure and test systems, and collaborate with installation teams to resolve complex problems.

Ideal candidates have 7+ years of experience, strong knowledge of Q-SYS, Crestron Toolbox, and networking. Friendly customer service, strong documentation, and ability to work independently in a

Qualificações

• 7+ years of experience supporting AV, video conferencing, and enterprise collaboration technologies.

Responsabilidades

• Provide first-line technical support for AV systems, video conferencing platforms, and related hardware/software via phone, email, and chat.
• Diagnose and resolve issues related to AV equipment, audio/video conferencing, digital signage, cabling, and wireless connectivity.
• Configure, test, and support AV systems, including cameras, microphones, displays, and control systems.
• Provide customer training and guidance on product functionality, troubleshooting, and best practices.
• Maintain accurate support documentation, knowledge base articles, and case records.
• Collaborate with installation teams and OEM partners to resolve complex issues and escalate critical problems when required.
• Ensure high customer satisfaction through timely issue resolution and professional communication.

Conhecimentos

7+ years experience

Customer support

Remote troubleshooting

Documentation

Stakeholder communication

Formação académica

Q-SYS certification

MS-700 certification

Crestron/Extron/Logitech certification

Cisco/Poly/Zoom certification

OSHA 10/30 certification

Ferramentas

Q-SYS Designer

Crestron Toolbox

Microsoft Teams

Zoom

Google Meet

PowerShell

Basic IP networking

Descrição da oferta de emprego

Key Responsibilities

• Provide first-line technical support for AV systems, video conferencing platforms (Microsoft Teams, Zoom), and related hardware/software via phone, email, and chat.
• Diagnose and resolve issues related to AV equipment, audio/video conferencing, digital signage, structured cabling, and wireless connectivity.
• Configure, test, and support AV systems, including cameras, microphones, displays, and control systems.
• Provide customer training and guidance on product functionality, troubleshooting, and best practices.
• Maintain accurate support documentation, knowledge base articles, and case records.
• Collaborate with installation teams, technical specialists, and OEM partners to resolve complex issues and *escalate* critical problems when required.
• Ensure high customer satisfaction through timely issue resolution and professional communication.

Qualifications & Requirements

Certifications

• Q-SYS certification preferred.
• AV, UC, telephony, or OEM certifications such as Crestron, Extron, Logitech, Cisco, Poly, or Zoom are highly desirable.
• Microsoft Teams Administrator Associate (MS-700) certification preferred.
• OSHA 10/30 certification is highly desirable.

Experience & Technical Expertise

• 7+ years of experience supporting AV, video conferencing, and enterprise collaboration technologies.
• Strong expertise in Q-SYS Designer, Crestron Toolbox, Microsoft Teams, Zoom, Google Meet, PowerShell, and basic IP networking.
• Proven experience configuring, testing, troubleshooting, and maintaining AV systems, conference rooms, and AV control platforms.
• Experience providing remote technical support for deployments, commissioning, and installation teams.
• Ability to interpret wiring diagrams, schematics, and Bills of Materials (BOMs).
• Experience with CRM, ticketing, and service management platforms for tracking and resolving technical issues.
• Strong technical documentation skills, including knowledge base articles, procedures, and troubleshooting guides.
• Live event production experience with Microsoft Teams and/or Zoom is preferred.
• Excellent analytical, troubleshooting, communication, and customer service skills.
• Ability to effectively collaborate with stakeholders at all levels, from frontline technicians and end users to senior leadership and executives.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.

Qualification: Any

Working Hours: 07:30 PM IST 04:30 AM IST (Mon – Fri)

Benefits

• Free Pick and Drop available (work from the office)
• Free dinner and morning breakfast(work from the office)
• Medical Insurance