Technician, Onsite Maintenance

AVI-SPL, Inc.; India; On-site; INR 360,000 - 600,000; Full time

Job summary

AVI-SPL is hiring an Onsite Audio-Visual Event and Meeting Support Technician to provide on-premises AV support at the client site in India. You will partner with Customer Service Teams and the Global Helpdesk to deliver a world-class service experience.

You will manage Zoom events, ServiceNow tickets, and operate VC equipment (Cisco/Poly/Extron/Crestron). You will support VIP meetings and train users on AV operations in meeting rooms.

Qualifications

• 1–2 years of hands-on onsite audiovisual support experience.
• Good understanding of Windows and MS Office applications.
• Experience supporting Zoom or similar collaboration platforms.
• Basic knowledge of audio, video, and control signal flow.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both verbal and written, in English.
• Customer-service mindset with a professional and positive attitude.
• Ability to work independently and as part of a regional team.

Responsibilities

• Manage Zoom meetings and events, the primary webinar platform.
• Manage ServiceNow, the primary ticketing management system.
• Operate VC equipment like Cisco, Poly, Extron and Crestron and other related AV equipment (training will be provided).
• Support VIP meetings and Townhalls involving C-level people (managing directors, SVPs, and EVPs).
• Assist users in setting up Zoom meetings at their workstations or in VC rooms.
• Set up/breakdown of conference spaces to meet the customers’ event needs.
• Perform support tasks in a timely and quality-conscious manner.
• Perform regular preventative maintenance checks and housekeeping for room AV equipment.
• Work with internal/external teams/vendors/field engineers for troubleshooting of AV issues and break fixes.
• Must be a team player and be able to work as part of the India support team.
• Provide client training as needed for AV equipment operation in the meeting rooms.
• Work on other duties assigned as needed.

Skills

Communication

Customer service

Teamwork

Troubleshooting

English fluency

Tools

Zoom

ServiceNow

Cisco VC

Poly

Extron

Crestron

Windows

MS Office

Job description

AVI-SPL Onsite Audio-Visual Event and Meeting Support Technician

The AVI-SPL Onsite Audio-Visual Event and Meeting Support Technician will work in partnership with Customer Service Teams and the Global Helpdesk to provide on-premises support for AVI-SPL customers at the client site, with the end goal of delivering a world-class customer service experience. The successful candidate will be deployed at the client site at their India office. The client is a global investment bank.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU WILL DO

Essential Duties and Responsibilities:

• Manage Zoom meetings and events, the primary webinar platform.
• Manage ServiceNow, the primary ticketing management system.
• Operate VC equipment like Cisco, Poly, Extron and Crestron and other related AV equipment (training will be provided).
• Support VIP meetings and Townhalls involving C-level people (managing directors, SVPs, and EVPs).
• Assist users in setting up Zoom meetings at their workstations or in VC rooms.
• Set up/breakdown of conference spaces to meet the customers’ event needs.
• Perform support tasks in a timely and quality-conscious manner.
• Perform regular preventative maintenance checks and housekeeping for room AV equipment.
• Work with internal/external teams/vendors/field engineers for troubleshooting of AV issues and break fixes.
• Must be a team player and be able to work as part of the India support team.
• Provide client training as needed for AV equipment operation in the meeting rooms.
• Work on other duties assigned as needed.

Skills and Abilities:

• 1-2 years of hands-on onsite audiovisual support experience preferred.
• Good understanding of Microsoft Windows and Microsoft Office applications.
• Experience supporting Zoom or similar collaboration platforms.
• Basic knowledge of audio, video, and control signal flow.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both verbal and written, in English.
• Customer-service mindset with a professional and positive attitude.
• Ability to work independently and as part of a regional team.

More about us:

AVI-SPL is an equal opportunity/affective action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.