AV Service Engineer / AV Subject Matter Expert (Pune)

Kinly; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Kinly is seeking an AV Service Engineer / AV Subject Matter Expert to deliver remote technical support for AV systems in Pune, India. The ideal candidate possesses advanced knowledge of AV technologies including Crestron and Q‑SYS, with strong troubleshooting skills for hardware and software issues. You will be responsible for diagnosing and resolving complex technical problems in a client-focused environment, working closely with engineers and stakeholders. This is a full-time position offering a negotiable salary based on experience, along with benefits.

Qualifications

• Proven background in providing AV technical support.
• Advanced knowledge of Crestron, Q‑SYS, Appspace, Cisco, and MTR systems.
• Experience with Crestron Toolbox & Q‑SYS Designer is mandatory.

Responsibilities

• Deliver advanced remote technical support for AV systems.
• Troubleshoot and resolve issues using AV tools.
• Provide real-time support and guidance to on-site engineers.

Skills

Crestron Toolbox

Q‑SYS

Cisco

AV technical support

Troubleshooting

Education

Certifications: CTS, Crestron, QSC, or Microsoft certifications

Tools

Crestron Toolbox

Q‑SYS Designer

Job description

AV Service Engineer / AV Subject Matter Expert (Mumbai)

Location: Pune, India (client site, 5 days per week)

Salary: Negotiable (Dependent on experience), plus company benefits

Days: Monday – Friday

Shift Details

• India Night Shift: 40 hours per week; covering 7am-7pm US (Nashville) time zone
• India Days: 40 hours per week

Key Responsibilities

• Deliver advanced remote technical support for AV systems across global locations
• Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q‑SYS Designer, MTR Admin Center, etc.
• Provide real‑time support and step‑by‑step guidance to on‑site engineers for physical interventions when required
• Identify recurring issues and document technical insights for team reference
• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems
• Support escalation processes by providing timely and thorough responses to high‑priority issues, under the guidance of the team lead
• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides
• Contribute technical insights and lessons learned to support the broader AV support team
• Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics
• Troubleshoot issues with Crestron control panels, processors, and switchers
• Support firmware updates and configuration reviews as directed
• Troubleshoot Q‑SYS audio signal flow, DSP issues, and network conflicts
• Use Q‑SYS Designer Software to remotely investigate and resolve AV concerns
• Diagnose issues related to digital signage content, playback, and scheduling
• Manage Appspace user configurations and troubleshoot display integrations remotely
• Support live and on‑demand video streaming troubleshooting
• Monitor and configure encoder settings and stream delivery pathways
• Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels)
• Remotely troubleshoot MTR peripherals (displays, cameras, microphones)
• Resolve issues with call quality, connectivity, and meeting platform integration

Skills and Experience

• Solid corporate experience, with a proven background in providing AV technical support
• Advanced knowledge of Crestron, Q‑SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration
• Experience with Crestron Toolbox & Q‑SYS Designer is mandatory
• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms
• Ability to clearly explain technical details to team members, clients, and stakeholders
• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

Equal Opportunities

At Yorktel‑Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive.